Rolex AD charging for warranty return
I recently returned an 18 month old Sd43 for regulation under warranty - running up to 30 secs/day slow. The watch came from an AD in Liverpool, I live in Reading so took it into Goldsmiths who charged me £30 for the privilege of sending it to Rolex (because it wasn't sourced from them originally). The last time I sent a watch into Rolex under similar conditions was around 5 years ago and there was no charge (that one was bought in the States) - is this now standard practice from AD's who don't sell the watch originally?
It came back within a month running spot on btw.
Keith
Rolex AD charging for warranty return
Quote:
Originally Posted by
Omegamanic
& I’m sure if you contacted Rolex UK directly they might advise similarly.
I’’d suggest the OP tries contacting their RSC in that case to see if they do?
However my point was more that if the manufacturer will arrange FOC collections for private individuals why wouldn’’’’t they do that for their AD’s?
Sent from my iPhone using Tapatalk
Rolex AD charging for warranty return
Quote:
Originally Posted by
JeremyO
It is much easier to deal with Omega than Rolex when service time comes around.
Thank you for clarifying this point [emoji106]
However based on my experience you could have finished your last sentence right after the word ‘Rolex’! [emoji846]
Sent from my iPhone using Tapatalk