Not safe as a seller receiving Paypal....i lost both watch, money and confidence....
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I hate to be a “next day quarterback” but this is an illustration of why when shipping internationally, you use a single, international carrier (e.g. DHL, FedEx?). Insurance with signature delivery, of course, because this puts the onus on the carrier to either prove it was delivered to the correct party and not just someone at some address, or pay out the insured amount.
[Addendum: in the US you can opt for “delivery confirmation” or actual “signature delivery.” I prefer teh latter. It’s up to the carrier to confirm the person signing for the item is the correct party. If the signature is falsified, that’s evidence of a theft IMHO.]
Yes, this costs more. Guess what? You get your money’s worth if something goes awry.
OP, you need to press with your local carrier for investigation. Get the buyer to send you a notarized written statement that the package was not delivered, with details. A police report of theft will also aid in your inquiry. Bawling on a watch forum does nothing, no one on this forum has any authority to further an investigation for you. Unfortunately, you as seller chose your shipping method and protection (or lack thereof), so it’s your accountability. Be an adult and recognize that, and do the needful.
All we can do is offer you a kerchief and a spank on the bottom.
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To the Buyer ... yeah, you got your money back, but you could press the case with the local law enforcement, if only to get a case # assigned that you can provide to the seller. (If I was the seller, I wouldnt’ believe you with any less, when the carriers show a successful acceptance by the addressee.) It would show that you made the effort, and also reinforce that you are being honest. (In many places, making a false complaint of a crime is a crime in itself.)