Mobile internet help

My iPhone 7 is showing a 4G signal but apps that use data such as WhatsApp/Safari are not working. Calls and texts are fine. If I connect to my home WiFi WhatsApp/Safari still do not work. However, if I use my phone as a hotspot the device that connects to it (iPad) can use the internet/data!

My carrier is 3 mobile and their website indicates that there are UK network issues but this doesn’t explain why I can connect my phone to WiFi. I have tried putting my phone in airplane mode in case the 4G indication was preventing it using WiFi but this did not make a difference.

The above is driving me bonkers, any suggestions?

I get similar when connected to 4g in certain areas , namely Reading station.

Try setting mobile data to 3G only and see if that helps.

Settings-mobile data- mobile data options-voice and data- 3g


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In airplane mode wi-fi won’t work either.


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Originally Posted by Kingstepper

In airplane mode wi-fi won’t work either.


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Ah, 🙄

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Originally Posted by sjedwardz

I get similar when connected to 4g in certain areas , namely Reading station.

Try setting mobile data to 3G only and see if that helps.

Settings-mobile data- mobile data options-voice and data- 3g


Sent from my iPhone using TZ-UK mobile app

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His has been the same in Glasgow, Stansted, Ely and Newmarket within the last 24 hours, all in areas that I can usually access 4G. It’s the fact that I can’t use internet on the phone but can if I use the phone hotspot that really confuses me.

Do you have an anti-virus or firewall app running?

Try resetting network settings.

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Originally Posted by Seamaster73

Try resetting network settings.

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If that's the APN settings yes try deleting and reset those

I went to settings and the VPN button was behaving very strangely, wouldn't let me turn it off. I use tunnel bear so i checked the app which said the VPN was off, i deleted tunnel bear and everything is now working perfectly, coincidence?

Thanks for all the input.

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Originally Posted by tommyboy

I went to settings and the VPN button was behaving very strangely, wouldn't let me turn it off. I use tunnel bear so i checked the app which said the VPN was off, i deleted tunnel bear and everything is now working perfectly, coincidence?

Thanks for all the input.

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I’ve had very similar issues with my iPad and iPhone, using Nord, usually opening the Nord app , turning it on and off again works.

Apparently, 3 are having UK-wide problems yet again. Mine keeps going on and off too, so share the missus' wifi connection.

https://www.express.co.uk/life-style...ing-issues/amp

I’m with three and I’m having issues too. I can’t connect to my iPad from my iPhone using WiFi, only Bluetooth.