Originally Posted by
adigra
The story goes on for anyone who is interested in watching paint dry...
I've now been speaking with the Porsche Leeds principal who has promised definitive delivery dates for both cars. 997 next Tuesday, the 27th and the 930 the 7th May. He has been much better at accepting responsibility and accountability and has asked if we could have a meeting next week to discuss what he can do to improve the situation (good will gesture of some kind). He said that their lack of urgency and their lack of informing their suppliers of the urgency is why we are here, which is exactly the thing that has been driving me absolutely crazy all this time.
The reason the 997 will take until Tuesday is because they had the engine refitted two weeks ago only to discover that a coil on one of the cylinders was damaged during the installation. As usual, it took them over a week to replace it, still leaving them with the clutch issues. Ever since September last year I've been asking them to check the clutch slave cylinder as the issue is very common and it's always that and/or the associated pressure accumulator. They ignored me all this time, until this week they said they contacted Porsche Technical who told them it's a known fault and it will be the slave cylinder and/or the accumulator and there is a known procedure to check it. I didn't know if I should laugh or cry. Anyhow, the principal got involved and gave me a drop dead deadline, the 27th.
The 930 still has the hot starting issue which they've been in contact with Porsche Classic about. The dealership principal again said that the lack of urgency on their end has been very poor and confirmed what I've been saying that they would only do one job at a time per week. Since the rear wheels are scraped, and they are anodised and need special treatment, I was told it could take up to 5 weeks, which at this stage was unacceptable as they should've sent them off two months ago and had them back by now, but again, only one job at a time... Anyhow, he has now set a deadline of having them anodised by the 3rd and centres painted and the car completely ready by the 7th, during which time they will fix the hot starting issue as well. I told them that if the starting issue isn't fixed by the time the wheels are back I will take the car away anyhow, which they seem to find a really painful idea (being a Porsche Classic Centre it would be a pretty poor show).
I think I mentioned that when I went to inspect the car last week and one of the dents in the door was still visible. They booked the dent repair again, but they forgot to remove the door card, so apparently the dent guy came this past Monday and couldn't access it. It takes 20 minutes to remove the door card... Anyhow, he's coming back tomorrow to do it. That saying about a pissup in a brewery keeps popping up in my head.
Finally, Porsche GB. I was very positive about their involvement, but then it just turned into another poor customer care experience. The lady there said all the right things and promised to keep me updated so when the 997 was meant to be ready last Friday she said they would let me know well in advance whether there are delays so I am not waiting till the last minute. Well, she didn't. Friday came and I got in touch with the dealership who then told me again "next Friday". When I tried to get in touch with her she was first "out to lunch, will call you back", she didn't. Then she was "in a meeting, will call you back", she didn't, and then she was gone for the day. Fast forward to yesterday morning, having not heard from her in 8 days, I call again to be told she's not working, but another person will help me organise a call back. When I didn't get a call until 6pm I called back to be told the original lady was actually working, but the person "helping me" didn't actually request the call she said she did. My sense of humour left me so now I'm having to wait 48 hours for someone from their management to call me back. I am not expecting much.