How so?
Printable View
I agree with this, pop in to your local AD, get a watch or choice for your 40th etc on the actual day. Have a beer/ coffee based beverage whilst the bracelet is sized and the stickers are removed. It’s then in your wrist and on your way sporting nice new watch. Your old one will be in the box with all the other gumf and a few freebies or gizzits chucked in.
I personally find it frustrating that there is is no unification between ADs as various ADs have this policy others do not. Perhaps they could do with one of these threads just for themselves to come up with a unified response to flippers! If they all did this I think we wouldn't have an issue, as it's market practice and we would live with it.
Some comments above about it's up to the client and the fact that they can walk away from purchasing from the AD if they are not happy. Yes they can and do (as I experienced for a PP 5167), but it's not nice to walk away from a watch that you do want to own for a little while, perhaps not the full 12 months. With the PP I did also go back with a counter offer asking the AD to keep if for around 6 months, but he wanted to stick with 12months.
The counter argument of if you want to own it shouldn't be a problem - again your correct but I think someone added the comment earlier, if you do need to liquidate for emergency reasons you have to go back to the AD and 'beg' and share sensitive or very personal circumstances for your warranty card to back
Sent from my iPhone using TZ-UK mobile app
I'm still struggling to understand what it achieves in any case. If people are prepared to spend thousands on a new Rolex without the warranty card, why wouldn't the purchaser of a 'flipped' watch? The seller will have a receipt to prove purchase so that's not an issue.
Personally I blame the consumer buying ott prices at grey market, if people just simply did not pay there would be no over inflated grey prices?
The inflated price in the grey market only exists because RRP is too low. Increase the RRP sufficiently and the problem would go away. Whether or not Rolex sports models would then offer anything close to good intrinsic value is a slightly different question...
Sent from my iPhone using TZ-UK mobile app
I have spent over 18K with the dealer and have a relationship, or so I thought. Even then they did not mention anything about not including the Guarantee card on a Rolex sub, they actually took the card and the tag, off the watch when they went round the back to re-size it. If you look at this https://www.rolex.com/rolex-dealers/...lex-watch.html, it clearly states the contract you are entering in to buying a Rolex. There are, no if's or but's, the watch, box, re-sizing and Guarantee which is also your proof of authenticity is a package that you are buying. I have discussed with Rolex UK, they have no policy on this that they openly admit to, all they will say is they are supportive of any effort by AD to reduce the number of grey market watches. Should the AD want to go down the route of removing the Guarantee Card, they have to get your express agreement, or they have mis-sold the item to you and this is a criminal offence for which they can get prosecuted. On the other hand if they tell you and you agree to it, it will be a conditional sale and it is legal. So the choice, is yours and the AD dilemma is, do they tell you and possibly risk a no-deal or they remove the Guarantee card from the box without you knowing. One thing that Rolex did admitted to is, that by removing the tag and Guarantee card they are devaluing your purchase ! This could open the retailer up, to action in small claims court or at least a dispute resolution. In short Rolex does not care or they would force the AD's to put up a sign or something similar to tell you it is a conditional purchase. In my case I may see the AD in court.
If you say NO, they will not sell to you. As on a previous response please look at the contract you are entering to https://www.rolex.com/rolex-dealers/...lex-watch.html
On the other hand if they tell you in advance, you have a choice of not buying the item, this called a contract of sale. By them not telling you and removing the Guarantee , they are in breach of Consumer Protection from Unfair Trading Regulations 2008 , which is a criminal offence.
When I thought about it, I realised that I wouldn't buy off a person or used dealer who didn't have the card. You have no way of knowing whether the card will ever be provided to you, and neither does a used watch dealer...because he has to rely on the original seller.
Thus I saw a new 'Pepsi' offered for about 16k...with no cards, which would be provided later, when the AD released them. Unless you are a personal friend of the seller, there's no way you can be sure you will ever get them. Neither can a 'grey' dealer. Way too risky. I wouldn't touch such a deal. Leaving aside the price!
My understanding of grey dealers is that they have an arrangement with ADs whereby the AD sells them watches in order to meet sales targets.
In these cases the watches are supplied with box and papers. In many cases you can even have your name on the card and the warranty activated in your name.
Buying a shirt in Tesco (not me of course) they ask 'do you want the hanger'? Don't think it's part of the package.
Hang-tag different?
Only an issue to those looking to cash in - surely.
Anyone who wants to keep and enjoy the watch would presumably be happy to go and collect a year later.
Too much hot air about this subject.
In that case both Rolex and AD are in breach of advertising standards and trade standards, because of this https://www.rolex.com/rolex-dealers/...lex-watch.html, it says at the time of purchase, not 12 months after .....
As mentioned Rolex did not tell me this is their policy , probably because they know they will be held for breach. BTW small claims court process is very easy. In the mean time Trading Standards are looking in to this, to see if indeed there is a case. Based on their findings I take the next steps, would'nt want any one to burst a vessel laughing do we ?
No dude , no word about supply, it says; Only your Official Rolex Retailer can place a guarantee card inside the box that certifies your watch’s authenticity. All new Rolex watches have an international 5-year guarantee, issued by Rolex itself, that will be completed and dated by your Official Rolex Retailer at the time of purchase and registered with Rolex.
read the whole sentence , it will serve you better in the long run.
Hence Rolex's own comment to me, removing the card and the Rolex tag, devalues your purchase. Rolex can not admit to the letter, because it says All Rolex watches and not some and it is issued by Rolex and only dated by the retailer.
I am pretty relaxed, I let law of the land, i.e. http://www.legislation.gov.uk/uksi/2.../contents/made and https://www.legislation.gov.uk/ukpga/1974/39/section/75, do their bits first, before making people laugh or cry.
The market may 'adjust' by not buying them. A watch without service and guarantee documents is crippled on the market. The demand will be for year-old watches with documents. This scheme is intended to restrict immediate 'flipping', and it will. I'd never hand-over thousands of pounds in exchange for a vague promise.
Dear all, about 90% of the watches on the grey market are not UK sourced. I have spoken to "brokers" to ask where are they sourced from? Mostly Southern and Eastern Europe, I recently bought one from a broker and it came from Greece. It has my name on the card, it was sold by an AD to the broker who was paid for his troubles and I got what I want.
Also in Middle East you can go to a Rolex dealer and by a SS professional in mater of days, it is the white gold and platinum that is in short supply !
For Rolex UK this is akin to chucking the baby out with the bath water. What they forget is that every market has its ups and downs and granted as an official charity they do not have share holders to answer to and there is a but, they wont be the first brand to fall from grace, if they take their customers for idiots.
Well , how much do you know about Tort ! look it up , if Rolex and AD have clouded, to harm my "economic interest", they are equally culpable, in front of a judge. You can not separate one from the other, the subtlety is "if" . The only way to find out is to test it, the AD has to supply the said letter that you are referring to under disclosure.
However all of this is academic and hypothetical unless all other steps that I mentioned previously have been exhausted. Moral of the story being if you have the money to splash out thousands of pounds on a watch that tells the same time as a 50 pound watch, you have the financial means to test it, in courts.
My sincere apology as a newbie, not sharing frustrations but creating a record for others who may find themselves in the same predicament . It is daunting for joe public even to know where they stand or start against an AD that is not a Rolex Boutique but a multi-million pound enterprise and have a habit of trying to bully their customers.
Forums like this are here hopefully to assist , if I am wrong tell me and I will create this record else where.
I’ll sue, justice! Courts etc, etc.
For your own health and ours calm the F down.
It is a watch, a luxury watch it’s not even vaguely important. The AD tells you the condition of sale, you either accept it or you don’t, it really is that simple.
Also, the AD owes you NOTHING, they do not take “your” warranty card, until the sale is concluded it is not yours.
Rolex are not a monopoly on watches and no one is forcing you to buy one. Get some perspective.
Personally I’m looking forward to seeing how you get on with this.
Am I correct that the AD concluded the sale and you wore the watch away from their premises whilst carrying the box and that they didn’t tell you that they were retaining the Warranty Car and Swing Tag? That you found this out later?
Thanks, welcome to the forum btw
You are correct , went to the store , bought the watch, got the Guarantee card filled, in front of me, put it in the box, went to the back to re size the watch, took ages and my wife even commented on it, came out with the box and watch, gave it to me. Week later showed it to a friend and no guarantee card! That is when the fun started. Hence the comment that it was underhand. If I was told, I could have made an informed decision, but I was not provided with the option.
If you are actually taking action and getting this tested in court, then I wish you luck. This has been talked about to death, but as far as I am aware, it has just been talk and nothing further.
The point about not being told before purchase is wrong. In all cases I have read about, the buyer has known in advance of payment. They have then gone ahead with the deal - with that approach I would be surprised if that would stand up to any legal argument against
I completely agree. Recently got my BLNR after 5 people above on the list insisted on the warranty card.
Sent from my iPhone using TZ-UK mobile app