RSC - not what it used to be
Hi all, hope you are well.
Now that life is somewhat normal again I’ve taken a few watches in to Rolex St James for servicing / warranty repair. In all cases things have not gone to plan.
First, I took in my Oysterquartz for an overhaul earlier in the year. I did a post on that a while ago so won’t bore you again with the details. In summary Rolex replaced the date disc despite my being very specific around what should and should not be worked on when they gave me their detailed quotation.
I then took in a friend’s ceramic Daytona for warranty repair. When I picked it up, one of the screw down pushers was jammed so I returned it within an hour. They apologised profusely and said they would sort it out. A week later I picked up again, only to find that the seconds hand was stopping at random points around the dial. It’s currently being sorted.
Finally I had my 16570 serviced and redialled. I had to pay an extra premium for the original black dial to be returned to me (bonkers). Picked it up yesterday and they had forgotten to include my original dial. More apologies followed and they promised to post it by the end of the week.
Has anyone else noticed a drop-off in their quality? They are lovely to deal with but their workmanship and customer service isn’t as good as it used to be. Fortunately I work nearby so the hassle has been mitigated.
Cheers
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