A dilemma, advice appreciated
I bought a slightly under 3 year old Patek Calatrava from a Patek AD’s pre-owned section recently, a very expensive purchase for me and one I wanted to be spot on.
It immediately had a power reserve issue. The AD was fantastic and actually came and picked the watch up from my house and sent to Patek.
It seems it will need a full service, which will be covered by the AD’s warranty. On the face of it, that seems like a winner as I will get a freshly Patek serviced watch back with a new warranty.
However, I’m pretty annoyed that this has happened. I’ve paid a lot of money for a watch that has a major fault and which I won’t see for a couple more months. I don’t believe a good quality automatic should really need a service after 3 years. I know manufacturers quote 3 years sometimes but I always took that with a huge pinch of salt, my experience has been 5-7 years easily with other watches.
I’m also a bit nervous because the only other watch I owned which needed a service so quickly was a problem watch for a while after that too.
Part of me wants to insist on a refund (which I should be able to argue easily enough under the consumer rights act, I know my rights), part of me thinks that all will likely be fine and in a couple of months I’ll have a great watch.
What would you do?
Cheers, Berty.
A dilemma, advice appreciated
Quote:
Originally Posted by
Mick P
Sorry but he knows that PP have to be serviced on a regular 3/5 years and you will be without them for about six months. No excuses.
Come on Mick, it’s one thing knowing that it has to be serviced every three to five years, quite another to have to have it go in it the day after he purchased it.
Edit to add, I do think you’ve got a result there though OP, even if you have to wait a few months to enjoy it.