KavKav

Originally Posted by Saint-Just

Originally Posted by SeePee

I guess its just a question of who you consider to be a junior member of staff, in my experience its usually an Assistant PA who does the initial sift to filter out the nutters.

It does probably depends on the business you're in. The more likely your customers will complaint to try and get compensation, the higher ranked and the greater experience in handling complaints.

In my experience, polite letters of complaint to the CE usually work. Sometimes they read them, sometimes the ...