I posted a while back that I was going to test the title of this thread, well I would probably say "bad" is an understatement. Having purchased a watch for a four figure sum (which appreciate is peanuts to many here, but in the grand scheme of things that's a lot of money) then I expect support from the vendor if I have issues within the warranty period, not to be fobbed off with nonsense and ignored. I gave them benefit of the doubt, but as I'm now in a situation where I'd either have to waste a lot of time chasing, go legal or cut losses and pay for repair myself then my patience has gone. Luckily in my case Damasko have stepped up and sorted me out under the warranty with no hassle at all.
Seems to me that these issues we're having are mostly very easy to fix without spending a fortune or cutting profit, they already claimed to be paying their staff a good wage and profits may well increase from repeat business. All it'd take is a bit of managerial motivation to sort out the customer service issues, perhaps using some kind of CRM software or similar to help get better organised.