I decided to send in my vintage titanium Orca to Citizen UK for a service / new module and crown etc at a cost of £75 which I thought was reasonable.
After chasing them for progress after 5 weeks of hearing nothing, they finally admitted to the fact that they were unable to remove the caseback, but in trying to do so they had damaged the caseback as below!
Quite astonishing.
They agreed to send me a new Orca as compensation but I wanted to warn other TZ’ers to tread very carefully when returning watches to Citizen UK for service…



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