Bought an item from Amazon costing over £200 . Arrived faulty. Contacted them and as the status was still in ‘waiting to dispatch’ they told me they couldn’t do anything until the status updated. They told me to wait 48 hours.

I waited 48 hours and contacted them again and the status still wasn’t updated so they said they still can’t issue refund.

I’ve contacted them at least 6 times asked to speak to management and they all tell me different lies and promised issue would be resolved within 48 hours.

One person told me they had issued the refund and wait 3 days. Contacted them again when I didn’t get the refund and was told refund can’t be issued.

Really fed up with this. How do I get my money back? They keep fobbing me off with different lies. This has been going on since 19th June.

Customer service used to be good, now it’s a nightmare


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