Hi

Bought a used MacBook on Ebay - first time in years that I've bought something of that value via eBay.

Anyway, its turned up and I'm not really happy with it. It was listed with a 'cosmetic ding' on the rear right of the lid and in reality you can feel where the material has bent. The lid also has some scratches on it and the base is full of scratches. Compared to my old 2012 MacBook this one looks very used.

I paid via Ebay as opposed to cash on collection etc and it was listed as no returns.

I know that Ebay offer a seller guarantee but never having used it, what is the likely outcome and what is the best way to proceed? Ideally I want to just return it and get a refund and look for another and maybe just buy a refurbed one instead.

Thanks