I'm no expert on movements but that doesn't sound right at all so definitely send it back to be looked at. My IWC Mark18 has the same movement and is +/-0 when on wrist at high wind. Timekeeping tapers off at lower wind but only to -2 secs per day maximum. I realise that IWC may do something to the movement but this is what it's capable of and yours really shouldn't be off as much as it is.