Reply With QuotePersonally, no.Originally Posted by Franky Four Fingers
How much of their workshop throughput is company/lease stuff - I guess a lot?
Per hour to get your car serviced?
The local LR dealer has just upped their labour rate with the VAT to £193 PH
These arch concept places need to be paid for but £193 ph......jeez!!
Personally, no.
How much of their workshop throughput is company/lease stuff - I guess a lot?
When you look long into an abyss, the abyss looks long into you.........
Jesus! Who do they think they are, plumbers?
Difficult to quantify now however not a huge amount when it was the previous business as I used to work there. Service packages are skimmed down anyway so the labour rate would be next to naff all.
Normal punters walking off the street are going to turn around.
No, find a good indy
Would the Tech's be on £30 per hour less deductions at a guess?
When you look long into an abyss, the abyss looks long into you.........
Hell no, £15 if they're lucky.
FFS.
When you look long into an abyss, the abyss looks long into you.........
When the local 'Saab Independent' who took over the premises and mantle of a Saab main dealer, at the demise of Saab, upped their labour charge to £90/hr a couple of years ago they stopped getting my custom and I have used a smaller independent Saab specialist, with lower overheads, at half that cost ever since.....
A friend with a privately owned 45k miles, 2012, 2.2 tdi LR Evoque has just been quoted £750ish for a EGR valve replacement. Three hours at £110+ vat what is the local LR main dealer charges. I think £132@hour is ott so £193 is mental! Is it in the City of London or something?
I'm going to strip the egr valve off and give it a clean and see if that sorts it if it is still failing a new oem one can be had for about £150ish delivered. I'll fit one if it really needs it. Is the job not something you could do yourself? or look out for a recommended independent LR garage, there are a few about.
I wish JLR would pay me £195 per hour
It's all relative I guess. Ask a LR owner if they'd pay £500 to get a watch serviced and they might say it's extortionate.
If I had a LR would I want to pay £193per hour, no, but I would have to cough up, to keep the vehicle under warranty.
Glad I bought a service plan with the car. Good for 5 services but cost probably about 1.25 x of what a single service would have been.
No impact on warranty if serviced/maintained by an independent VAT registered garage but just easier to sell and fetches slightly more with full franchised dealer service history.
My pals Disco was ultimately returned after its 13th time in the dealer in the first year of ownership with a 100% refund. He had the service plan and had maybe 20 vouchers for LR offload experience days as some kind of sweetener.
When you look long into an abyss, the abyss looks long into you.........
Maybe, but try explaining that to the dealership you bought it from, should something go wrong. They'll do anything they can to wriggle out of stumping up. Along the lines of any work must be undertook by an approved LR mechanic.
Which is why they (and others) will wither away unless they change their approach.
Whilst I am no fan of BMW in some respects, our local dealer has been reasonable over the years - often after me saying 'how much?' Lol.
When you look long into an abyss, the abyss looks long into you.........
I don’t disagree. I posted hastily and should have clarified that I was just stating the law. Should have added that I wouldn’t risk it either. Could be too much hassle, which is why most people put up with main dealer incompetence.
The quoted hourly rate means little to me, I’m only interested in how much I’m going to be charged for each service.
It's just a matter of time...
There are satisfied and disgruntled customers with most marques I guess. My personal experience hasn’t been bad. Few niggles, yes, but nothing major. I am finally moving away from the brand after number 3 but unreliability isn’t one of the reasons in my case.
I agree Chris. Short and curly's come to mind here...
If you can afford a full fat RR then I imagine you can afford servicing. Evoques however, are everywhere and have only cheapened the brand although I am sure the model has been a great success for LR.
If you pay 30k+ for a car you've shown your hand, ie your loaded and can afford to pay silly money for a service. Life is a game of poker, don't show your cards.
Slightly embarrassed to admit that I do, plus VAT
I am huge LR fan and have owned quite a few, with 4 currently parked on the drive and in the garage. However, LR lost me as a customer about 4 years ago and I am sad to say I cannot see myself buying another new vehicle from them or using them for servicing. Short term profiteering overriding any sense of long term customer care. A real shame, but I guess they don’t need customers like me.
So long as a vehicle is maintained in accordance with the manufacturer's requirements , the warranty should be unaffected.
How do you prove that if you don’t go to a main dealer,
You get the indie to stamp your service book and keep receipts.
Our little local knockabout is a 15 year old Audi A2, earlier this year the brake servo needed replacing, Doncaster Audi main dealer quote £840.00
Local specialist up in Yorkshire £280.00 using Audi supplied parts,, big showrooms in prime sites have to be paid for somehow.
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
'Populism, the last refuge of a Tory scoundrel'.
Please tell me what proof that is that the indi has had the correct training, for your vehicle, has the latest technical bulletins, has been audited and is using all the correct processes and procedures.
If it’s in warranty they’ve got you.
no, they haven't.
do you work for a main dealer?
No, look up Right to Repair. It specifically protects against this BS.
So, you mean go by a cheap Ford Focus and then go to the LR dealership keeping your cards close to your chest and tell them £193 is unacceptable and you are only prepared to pay £15/your?
No, but part of my business is manufacturing automotive parts. This comes up regularly in meetings regarding the publication of technical information.
Seperatly I recently sued a dealer over s duff car, the fact that it had only ever been touched by a main dealer became an important point.
Isn’t that the right of the seller to repair defective goods, if not please explain
Any garages have the right to technical information but they have to pay for it.
Wiring diagrams, technical and safety bulletins, specification, recalls all there but in terms of JLR around £1100 a year. For free however any garage can register with them which allows access to their online service history system. Once in you can update the history to add or amend a service that's been carried out. Ironically this is something that not even main dealers manage to fill out....if they fail to stamp and fill out a book they certainly can't be bothered to go online and do it.
Having been responsible for the running of a JLR warranty process within a dealership for 10 years I cannot categorically tell you that as long as the correct service was carried out within a reasonable time frame and oem parts were used to the schedule it makes no difference if Fred in his shed did the service or not. The only issue ever was when stamps were missing and there was no proof that a service was even carried out.
I do think some of the approaches and charging from main dealers has got out of hand.
A couple of years ago one of the rear brake callipers on the Lexus RX I had at the time was playing up - apparently not uncommon on the model.
My Lexus dealership said it had to be replaced at a cost of nearly £600.
This seemed ridiculous to me.
So I took it to the my local independent garage that does my MOTs and tyres etc.
“We’ll sort that” said the owner. And they did. They stripped the calliper down, rebuilt it, and in the following two years I kept the car I never had another problem. Total cost? Eighty quid.
I think the actual art and skills of being a car mechanic are dying. The approach now simply seems to be to replace any and every component - regardless of whether it is a quick and easy fix.
Much easier, bigger profits, and far less skills required in the staff I guess...
So clever my foot fell off.
Having the very same discussion with a customer yesterday, the trade is dying on its feet.
Big PLCs with huge staff turnover that have lost countless experienced people have a huge knock on effect to what the customer expects. You're 100% correct that dealers are not keen to fix anything but rather look to replac- some of this is driven by the manufacturer some of it isn't. Turnover is key and as long as new people keep coming through their doors then that's all that matters.
Block exception laws stopped the warranty issue. Except when it comes to extended warranties, these are classed as an insurance product and therefore the manufacturer can set any pre-requisites it likes.
Porsche uphold this stronger than any other, if it hasn’t been service by Porsche, or doesn’t meet their exact requirements, they will not offer an extended warranty.
I agree, although I think this extends far beyond the motor trade and is basically the UK skill set.
Most parts/units are PPAPd, if it’s under warranty it goes back to the component manufacturer with a bill for the Labour and admin and a demand for an 8D report with full failure and root cause analysis, If it’s out of warranty know one cares.
Fitters aren’t mechanics, it’s going to get worse, with the increase in electronic content.
£193 an hour? I've bought cars that lasted over a year for less...
I thought that under English law the right to repair is the right of the seller to repair the goods.
Yeh sorry I was meaning parts in general with the example of TFBs brake calliper.
Is that documented anywhere?
Which part? Block exemption? Absolutely.
The extended warranty/insurance issue. Not sure but I’ve experienced it a couple of times.
It doesn’t have to be like that though...
I paid £35k for my Mustang, the first service at 10000 miles at a Ford main dealer was £180 the second service at 20000 miles, at a different Ford main dealer was £133 (I took my own oil)
Both times the service took around 2 hours and was done whilst I waited...
Last edited by Enoch; 28th July 2018 at 09:25.
No the extended warranty bit.
What about cars like my Wife’s that does have a service book everything is fed into the onboard computer and then to a central data base i presume?
In the case of my JCW Mini i use a garage that has a small specialist Mini dept but they say that to buy and update the computers used is now not cost effective luckily current stock still works with mine.
- - - Updated - - -
Surely the big problem isn’t the £193 per hour.
This issue is how much can they do in an hour.
I’ll explaine, the first time they do a job, they have a set time and pull every part off bit by bit, we’ve all done it, but once they’ve done a few times they work out all of the shortcuts and significantly reduce the time taken. Using a main dealer should end up being cheaper as they do the same job over and over again, they know the tools required and all of the pitfalls. This is the con, they always charge the customer as it’s the first time. That’s why they want your car all day, so you don’t see how long the actual job takes. They will argue that job scheduling isn’t a an art, but it is. Of course the employees are under pressure to do the job as fast as possible. I have read that the huge dealer chains make more profits from servicing and repairs than from the sale of new Cars.
Last edited by adrianw; 28th July 2018 at 09:25.
Posting Permissions
