Reply With QuoteNo experience of CH but that is poor form. I wouldn’t buy from someone like that again.
Has anyone experienced the returns process at Chisholm Hunter?
I returned a watch that was received by them on Friday 11 May. I chased them up last Friday just gone and was told it was still being processed. OK, fair enough.
I then get an email today telling me that the return is now processed and I can expect a refund by e-cheque, which should clear by the end of NEXT WEEK! That will be 21 days since they received the watch back.
The website states:
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
I paid via PP meaning payment to them was pretty much instant, so why not just reverse the transaction? E-cheque is how eBay scammers pay for goods. FFS
No experience of CH but that is poor form. I wouldn’t buy from someone like that again.
Had a similar situation with Bankslyon a couple of years ago, paid instantly with my debit card and they refunded eventually with a ECheck which took another seven days to get back into my account after they had issued.
Never used them again and never will, tried everything possible not to refund the order, “Do you want a credit note” or “ like to take another watch” etc.
You can pay via PayPal at Chisholm ? Do other ADs accept Paypal? I have a purchase coming up and that would be convenientOriginally Posted by Onelasttime
Has anyone experienced the returns process at Chisholm Hunter?
I returned a watch that was received by them on Friday 11 May. I chased them up last Friday just gone and was told it was still being processed. OK, fair enough.
I then get an email today telling me that the return is now processed and I can expect a refund by e-cheque, which should clear by the end of NEXT WEEK! That will be 21 days since they received the watch back.
The website states:
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
I paid via PP meaning payment to them was pretty much instant, so why not just reverse the transaction? E-cheque is how eBay scammers pay for goods. FFS
According to some of the Trustpilot reviews, even if you pay cash and return the goods because of a fault or whatever, CH will still refund by e-cheque. Mine is scheduled to clear on 29 May – next Tuesday.
Sharp practice, hanging on to customer's money as long as possible. I'll never use them again.
EDIT: In fact, the more I think about it, the only satisfactory deals I've had with watches has been with forum members. Every brand new watch purchase I've made from a company has had a sting in the tail.
Last edited by Onelasttime; 21st May 2018 at 16:04.
If it’s a business and you bought online, they have to refund you within 14 days of receiving the watch back (or within 14 days of you proving you sent it back, whichever is earlier) to the same method of payment as you bought it with, unless another refund method is agreed with you.
I run an online business and we had a few customer complaints about this issue - people kicking off about waiting for refunds from PayPal.
It took a while to get to the bottom of it, but basically if the PayPal balance doesn’t cover the refund then PayPal will issue the refund as an echeque (they don’t tell the seller and the refund just says it has been processed like any other refund).
The annoying thing is if you have a funding source like card or bank account connected up to your PayPal account, the refund leaves the sellers account immediately. Lord knows where the money goes for five days while the echeque “clears”.
We assumed because the money left us immediately, the buyer got the full refund immediately, but it appears not to be the case.
Not a fan of Chisholm Hunter in the slightest, but I would suggest the issue here is more PayPal’s fault on this occasion.
OP doesn’t say why he returned the watch. Seems odd to me, buy a watch then send it back.....?
Perhaps the sensible thing to do is to inspect the watch before buying and decide you’re happy with it? Or decide it really is what you want before buying.
Stop fretting, you’ll get your money back. Not worth moaning about in my opinion.
If the online seller uses PayPal as a gateway it’s standard procedure for PayPal to take 7 days to process the refund back onto the card, it’s beyond the control of the seller just how PayPal operates, obviously the important thing is for them to start the refund process as soon as they get the watch back!
Welcome to the 21st century.
People buy online so they can "... inspect the watch ... and decide you’re happy with it? Or decide it really is what you want ..."
In this case the strap was 2mm too narrow for the lugs and the watch just wasn't for me.
Being full time employed and a father of two, I don't have the luxury of time to browse watch shops and try on in store, so I do what everyone else does and buy online, using very generous UK consumer laws to enforce my right to return the goods for whatever reason. If the company doesn't like returns, it can stop its online business.
I hope this helps you understand how the world works in 2018 because you're clearly living in the past.
It may well be true that many hobbyists find SC more satisfactory than many stores; that's because its hobbyists dealing directly with each other.
I actually feel a bit sorry for modern jewellers. The 14-day right of return is fine for some things, but expensive watches......what happens when they have been used and then returned?
I have a friend who sells ultra high-end goods and he no longer deals on-line. Strangely, his business has increased as a result. The internet is one sales model, but not the only one for specialist goods.
Last edited by paskinner; 23rd May 2018 at 09:19.
Actually upto 28 days - you have 14 days to *indicate* a return and then another 14 to do the return.
Sarcasm’s definitely your specialiality, thanks for the useless advice. As for being full-time employed with limited time, that’s a concept I’m familiar with, but I don’t miss it.
If I was an on-line trader and someone kept buying stuff and sending items back I simply wouldn’t deal with them, a trader has the right to refuse your order in the same way that a shopkeeper can ask you to leave his shop. I think the on-line trading regulations are far too relaxed, people buy stuff ‘on approval’ and send it back, the trader can’t sell the item as new again because someone’s pissed them around, there’s a cost involved and that cost gets passed on to the customers one way or another.
By all means do your shopping online as an alternative to getting off your arse and buying in person, but don’t whinge when you can’t get your refund as quickly as you’d like. If you’d bought in person you wouldn’t have that problem, would you?
As for your snide comments in the Bear Pit, if you’ve something to say or you want a row send me a PM.
Not everything bought on line is as advertised. I took advantage of a very keenly price Omega AT from Beaverbrooks.
Advertised as new. I was extremely disappointed to see that it was x display, and had been roughly handled with all sorts of marks and scratches on the case.
I was also grateful for the excellent returns policy that saw the watch exchanged for what was advertised in the first place.
I once received a tag from beaverbrooks that was claimed to be new and it had scratched and the rubber strap had human skin and well scum in it.
When I complained (in a recorded letter with various bits of consumer law cited) - within six hours of receiving it, I had a phone call and they claimed that someone in the warehouse had likely take it out for the weekend and em.. if I considered the matter settled they'd send me a new one and knocked £100 off the price....
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