Reply With QuoteI'm getting that way! I sent Buk an email on Friday asking what was happening with my watch. I have been met with a walk of silence.Originally Posted by James.uk
I'd be furious but tbh would never put a Q watch in for 'full service' unless it needed a new module. The only one I've done is an Emergency and that was before I found a watchmaker prepared to do it. ( for £30).
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I'm getting that way! I sent Buk an email on Friday asking what was happening with my watch. I have been met with a walk of silence.
They have probably all phoned-in sick; giant headache.
I imagine this is how your AD friend feels when he sees you walking through the door.
Very funny that the lady I have have dealing with has been away from her desk all day!
Probably have decided to change their phone #, email add and move the shop:-)
Last edited by RAJEN; 17th May 2017 at 18:53.
Good afternoon all
I had a call from the AD to say my watch was back with them. The AD them said they have rejected the watch for the second time because it had come back with the same fault and will be sent back to Buk for the third time. Where has Buk QA gone! Would changing the movment make am differents?
Thanks
Rob
Why don't you just reject is as not fit for purpose and get something else?
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I dont think it is going to be possible to get the second hand lined up perfectly and consistently
The only quartz I have had that was perfect is a 9F grand seiko
Thank you for your comments
The AD has spoken to the customer service manager at Buk to ask for a replacement the AD is not so hopefull. We will have to wait and see.
Got my text from the AD this morning, and my Blackbird is now ready for collection
Luck you!!!Got my text from the AD this morning, and my Blackbird is now ready for collection
I do hope all is well when you get your Blackbird back. Please will you let me know!
Thank you, and of course.
As you can imagine, I will be visiting the AD tomorrow to collect the watch - and pay the bill
I didn't want to hijack your thread, so please find a review of my experience here.....
http://forum.tz-uk.com/showthread.ph...ersonal-review
Thank you for posting some pictures of your watch it looks amazing!!! I am glad you had a good experience with Buk and your AD. My time will come!
Rob
End of the line!
I had an email from Buk yesterday saying my watch has been tested and it is within tolerances for the second hand alinement. Even tho it is way off from 12 to 6
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Puzzled - if it's still with them how do you know it is way off from 12 to 6? How old is your watch? If still not fixed they are obliged to replace the watch (not replace).
It's not actually broken. The OP wants the second hand to hit the markers spot on all the way round, which might seem reasonable (and he seems convinced they used to before it went for a service), but from experience it's the kind of thing you learn to live without on a quartz.
BUK has said it's within tolerance so the OP can either accept it or sell the watch to someone who doesn't care about a tiny variance in hand/marker position.
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