Just had this in from them:
"The information on our website is wrong and needs to be updated. Sorry for that. This service has been cancelled for Individuals and unfortunately I cannot tell you when we are going to offer this service again."
Just had this in from them:
"The information on our website is wrong and needs to be updated. Sorry for that. This service has been cancelled for Individuals and unfortunately I cannot tell you when we are going to offer this service again."
Strange? I wonder if they'll be cancelling current individual account holders?
Having said that, the option for private individuals was never listed anyway iirc. You had to contact them and explain your circumstances. How did you approach them in the first place?
Curious...
Barring Parcelpro.... what's the cheapest way to ship insured (value>£2500) in the UK?
DHL seems to charge 1.5% of the item value which is the cheapest I found by far. Those parcel delivery comparison websites (Parcel monkey, parcel hero) all seems to be more expensive, I would guess that is because they make a % for each transaction?
Apart from ParcelPro, DHL and MBE are the only companies I know of who definitely (i.e. say so in writing) provide compensation for loss of or damaged to watches (other than Royal Mail International Tracked & Signed up to £250, depending on destination).
Fedex explicitly excludes watches from compensation in their Ts&Cs.
Last edited by markrlondon; 15th March 2017 at 17:15.
Hopefully the won't be stopping accounts that are already open.
Still available for me it seems.
Last edited by markrlondon; 15th March 2017 at 17:21.
Maybe the PP contact is confusing insurance only with the full shipping service?
I should add that a company that will insure us is http://www.ifs-inforsure.com founded by Jeroenusa of this forum. He used to work for ParcelPro.
One thing I should say is to read the Ts&Cs very carefully. In particular, clause 10.1 specifies tight limits on the size of shipping container that must be used. If you wish to use IFS In4Sure then I'd suggest clarifying this with the company. A maximum dimension of 5" means that watch boxes will generally not be sendable using this service.
Unfortunately I got the same response as the OP this morning.
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Apologies for bringing this up again. But Royal mail seems to cover consequential loss up to £10k now?
So I assume to max limit of cover would be the old limit, plus the additional £10k? So £12.5k in total?
Can anyone confirm please?
Thanks
Harry
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I suppose it's only when you try to claim the real truth will out, is it insured or isn't it.
Maybe a longstanding individual account holder with PP could clarify if they are continuing to insure them.
Till then it looks like the individual account holder is not insured, Question, did they have a individual account anyway.
I can still access my ParcelPro account ... and add new shipments if needed ... can anyone else confirm this means individuals with existing accounts are still OK to use this service?
I've used it three times in the past month, the last being this week, and I'm being charged for it, so I would hope the service is still available and I would be covered in the event of a claim. I've heard nothing from ParcelPro to tell me differently.
PP has been part of UPS for a couple of years now, or at least since I signed up so I wonder why they've suddenly reduced this service?
Consequential loss is not the same as compensation for a lost parcel. An example of consequential loss would be sending a contract in the post which if lost, might cost you £5000 as a result of failing to get it signed in time and losing a possible client. It is nothing to do with the value of the actual item shipped.
Or here is a clearer explanation straight from royal mail
Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy our consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time. Just ask for consequential loss when you send your item by Special Delivery Guaranteed™. Make your compensation claims through our Customer Services within 14 days of posting. You’ll need to include the receipt for purchase in order to file the claim
Last edited by hafle; 18th March 2017 at 10:24.
Just an FYI that I decided to use the RMSD shipping (£14 for £2.5k insurance) in UK to deliver a £5k watch.
Realised that UPS don't insure watches or jewelry over £500 (after reading the fine print) and DHL costs £100 for fully insured delivery.
Decided to save a couple of quid on delivery as I have assessed that the risk of losing the item isn't worth that additional cost for delivery. Held my breath overnight but fortunately the item arrived at the buyers place safely!
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I'm sure this used to be the case, but it seems to have changed:
"Basic compensation for actual loss: Up to £50 for the Royal Mail Special Delivery Guaranteed by 9am service and £500 for the Royal Mail Special Delivery Guaranteed by 1pm service or the market value whichever is the lower and the fee repaid.
Enhanced compensation up to £2500 is available if purchased at the time of posting."
—Making a claim for a lost item
So you'll get the amount insured even if the actual value is higher.
Think they may have covered themselves with this from the T&Cs
Prohibitions, Restrictions and Undeliverable Items
There are certain dangerous and hazardous goods which are unsuitable for conveyance by us and are therefore prohibited. Items worth more than £2500 are also prohibited. Our compensation does not cover certain types of goods. We reserve the right in certain circumstances to destroy an undeliverable item.
If in doubt, please ask at the counter, call us on 08457 950950, or visit www.royalmail.com
http://www.royalmail.com/sites/defau..._April2013.pdf
No, nothing you have quoted suggests that "you'll get the amount insured even if the actual value is higher".
If you send an item worth more than £2500 via RMSD (even if you pay for the maximum £2500 cover) then Royal Mail are under no obligation whatsoever to pay out a penny in compensation for loss or damage.
Nothing has changed. The situation with Royal Mail is still essentially as I described it in this thread (although it does need updating in general): http://forum.tz-uk.com/showthread.ph...-%A32-5K-in-SC
(And to address an earlier post, consequential loss insurance/compensation is irrelevant and worthless for items that are valuable in their own right, such as watches).
I'm a long term parcelpro user and they were entirely prepared to accept a shipment for insurance yesterday to me.
Dear All,
Just noticed this and would have chimed in earlier. We at IFS Inforsure Inc. DO insurance private watch collectors, if you are interested in finding out more send me an email at js@ifs-inforsure.com and I will personally take care of setting you up with an account and providing a competitive insurance rate.
kind regards
Jeroen Sparreboom
CEO IFS Inforsure USA
Hey Jeroen, have you moved from ParcelPro now then? I remember you were my customer service guy!
Jeroen set up my ParcelPro account too, and was very helpful a couple of times
Don't you have a seriously restrictive sizing policy Jeroen ?
10.1 All shipments must be double boxed; size of the outer box must be 15”x10”x5”
Last edited by -Ally-; 10th July 2017 at 19:50.
FedEx are good for me , had an account with them for about 10 years and found them good
Fedex's UK Ts&Cs appear to exclude compensation for watches.
Do you have documentary evidence that watches are covered by the Fedex services you are using? If so, can you share the documentation (anonymised if you wish).
DHL is the only UK courier I have been able to find that makes it clear that it does provide compensation for watches (up to £4000).
i just used my existing parcelpro account a week or two back, to send a watch from singapore to uk, cheap too... when i was there, a guy left 2-3 watches to ship to japan... *crosses fingers* hopefully they won't cancel my account anytime soon
I just tried to use my ParcelPro account but it’s been purged. Apparently it’s been dormant for too long.
Looking at the earlier threads I got in touch Jeroen Sparreboom at IFS Inforsure and he was really helpful. Had a new account registered and opened in no time. Excellent service. Would highly recommend.
I know that haven’t been taking on individuals for a while now but have they been cancelling accounts?
Mine currently still active.
To add to this, I've actually sent a parcel with them now - their invoice payment is a slightly odd (no online payment mechanism, so a phone call with CC detail or send a cheque) but apart from this all smooth.
Of course the real test for any insurance company is when you have a claim....
Had a watch sent last week, and also sent one, both of which were insured by Parcelpro. Was sorted by the guy I bought it from, not sure what sort of account he has though.
Started out with nothing. Still have most of it left.
I've been a Parcel Pro user for a number of years and my account is still active, however regrettably its no longer an option for me. Firstly their T&C's are overly complicated and I felt like I was open to having any claim turned down if I didn't use the correctly coloured box or double boxed or whatever but more importantly I could only get coverage for less than $1000 which makes it a complete no go. Oh and to add I couldn't use RMSD, and had to either use UPS or FEDEX, both of which were brutally expensive as postage options.
I've moved to Jerome and the service is excellent, send RMSD, log the tracking number. Done. And price of coverage was very competitive.
PP user here and no issue with getting larger insurance cover. Just sent a Patek 5167 from Thailand to Australia and it cost me $58 to insure with DHL. You do need to double box as per their instructions so do it.
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I haven't used my parcelpro account in a long time but just logged in and it all seems to be working. I am yet to report a shipment though.
Greetings folks
I need to post a watch and secursus cost seems to be 1% of value. Any reliable but cheaper options out there?
I do have the option of opening an account through a business if that's necessary.
The 0.25% that parcelpro charged some years back looks reasonable. Any guidance gratefully received
I have used shipinfosure cost: consignment value 17500$, insurance 44€ - I make that 0.25% - see earlier posts.
I suggest asking any questions to Jeroen or via chat on the site - you can ask him if you can use him as a reference and use TZ-UK as the reference. When I emailed I mentioned I got his name from TZ-UK.com.
I have never had issues with using my (non-registered) company name - their site says they insure for private individuals as well as corporations.
Here are his details:
Jeroen Sparreboom
CEO, IFS Inforsure Inc.
Cell Phone 310-413-6364 (tel:310-413-6364)
jeroen@shipinforsure.com
https://www.shipinforsure.com/
“ Ford... you're turning into a penguin. Stop it.” HHGTTG
Thanks
I did look at the site but was slightly put off when I saw so that some pages had design gibberish on them
For those not familiar, when designing a site, the designer often puts random letters to make non sensical words and puts them into paragraphs. The site had some of that
But I shall check them out. Thank you