The numbers are not a proof of anything but the fact that most people like to watch a car crash or a train get wrecked.
It is a very small fraction of the forum generating the views and the posts, forget the general population. Does it make a difference to P & C? I very much doubt it. But, having had the oppurtunity to see how their missteps create a negative impact on their reputation, I hope they take an oppurtunity to rectify their practices, beginning with taking care of the OP. Which is what a responsible business would do. I have zero interest in piling on P & C. I don't want to see them grovel or make a public apology. Doesn't make me feel more powerful or self-righteous. However, they would be well advised to reach out to OP and take steps to avoid recurrence of similar events.