Reply With QuoteCan't help you with the dial, but have you noticed the state of the date under the cyclops ?
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Last edited by Euan Begbie; 13th February 2016 at 09:46.
Can't help you with the dial, but have you noticed the state of the date under the cyclops ?
I`m certainly no expert, and i know nothing about Rolex at all, but those lume plots even to me look wrong, wrong and thrice wrong.
And what`s with the date numerals - it looks like someone has done it with a biro!
Hard to say from the picture.
The 18 showing in the datewheel looks awful and badly re-done by a ham fisted bodger. The lume looks to have been touched up or badly reapplied. The GMT hand looks badly oxidised.
Could just be the picture.
If you purchased sight unseen online you are entitled to 14 days no quibble return/refund but he might try and get you on the strap changing thing if you scratched the lugs changing it.
Either way, he's being difficult by the sounds of it. Try calling him and having a good relaxed chat about the whole thing.
Plot at 12 doesn't look to have straight edges, not easy to be sure from your photo though, could you post high res images?
The folk on VRF would certainly know more than most it has to be said.
What method of payment did you use?
Well TBH the lume looks shoddy, and the date looks iffy as well, though that could be an effect of the carbuncle.
Distance selling I believe gives you 14 days cooling off, changing the strap should count for jack sh*t.
The 12 and 6 position lume looks v.poor, particularly 12. I borrowed a pic of a SD from The Old Watch Shop and that lume looks v.good. I'm sure I saw an old GMT today in the jewellers/pawnbrokers on King St, Mcr (next to Boodle and Dunthorne)
http://www.theoldwatchshop.com/rolpics/Dscn24148.jpg
Last edited by mrushton; 2nd February 2016 at 22:26.
You didn't say what you paid, but I know this guy always charges absolute top brass so you would expect a better attitude really.
It looks awful.
I hope you get it sorted though. Seems like the seller is trying to pull a fast one.
Might be worth pointing out their returns policy is against the law, for goods bought my mail order.nthis alone would have made me not buy. Do you have the original bits? If so, I'd be sending it back.
http://www.ukspecialistwatches.co.uk/returns-policy/
Having had matt dial Rolex that looks decided dodgy I am sorry to say.
Distance selling regs apply, he is legally obliged to take it back no questions asked.
For whats it's worth I am pretty sure your concerns on the dial are warranted but that pic is not exactly helping, the 12 marker looks wrong for starts but better pics needed really, but it's irrelevant you are entitled to your money regardless of why you want to return it
Buy with absolute and total commitment.Originally Posted by demonloop
Last edited by TimeOut; 2nd February 2016 at 22:37.
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Last edited by Euan Begbie; 13th February 2016 at 09:47.
Even to my untrained eye that lume looks thicker than Jordans make up, also has been mentioned the 12 lume looks very out of shape, try and get up some more pic's..
Hope you get it sorted it out soon
That might be one of the worst relumes I've seen, judging from that photo! Hands look to be changed as well.
Send it back for a refund, insist on it. If he doesn't want to do that, lawyer up.
Last edited by SuperC; 2nd February 2016 at 22:36.
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Last edited by Euan Begbie; 13th February 2016 at 09:47.
Small claims court is simple to use, I'd go down this road if he won't accept a return. It will be cheaper than getting a lawyer involved. You don't need a lawyer,m the law is clear - he is legally obliged to accept a return.
If that's not a relume I'll eat my shoes...
Cheers..
Jase
here's my old mk I for comparison
if you need to I'll add you to the folder for reference, try and get a picture as close as possible. The date is a mark on the plexi cyclops to my eye, better pics could sort that.
Go and check the consumer contract regulations. You get 14 days to return goods that cannot be seen in the store. If you are going to return, don't wear it anywhere!
I have been down the 'not as described' route with a 'difficult' trader. My conclusion was that some traders...certainly not all by any means....are determined to keep your money. In your case, buying over the internet, the law is quite clear, you are entitled to a full refund if claiming within 14 days.
My suggestion would be to simply insist on your legal rights to a full return. The only problem could be that you seem to have accepted the watch initially. That might complicate matters. Ask the Citizens Advice people.
I know the 'correct' approach, in theory, is to reason with the dealer; but, sadly, I am not sure that it will get you very far, . I also note that a number of second hand dealers still quote terms and conditions which appear in direct contradiction to consumer rights law. I can see that modern legislation is very difficult for them...but it is still the law.
I think that finding a good dealer is the key. Someone you can trust. ......I'm not speaking as any sort of 'expert'...just someone who got his fingers burnt and is now wary.
Find a good dealer, cherish him, don't search endlessly for a 'deal.'
Last edited by paskinner; 2nd February 2016 at 22:47.
Im no expert but it looks bad to me
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Last edited by Euan Begbie; 13th February 2016 at 09:47.
stick the link to the VRF post into here as well m8.
I would normally guess he'd see the thread(s) and try to resolve this out of court, perhaps with the codicil that you edit or remove the threads.
Sounds like it's too late for that from what you're saying. All credit to you for having the balls to name and shame. Regardless of the lume he should operate in an honest manner the same as everyone else has to.
The dealer will still sell watches but his reputation here is in tatters which could well cost him more money in the future, especially as it involves other forums.
Exactly this. I can never understand why businesses try and fight it, it's the law so suck it up. By acting the dick, you just annoy people and bad news spreads quicker than good news. Completely counter productive.
Factor it into your margin, and accept it.
In my business (mail-order) I offer 60 day returns. It's rarely used, but if someone wishes to return something after 59 days that's fine. No big deal. In fact I once had a return after 90 odd days. The customer had taken delivery, and had a major accident the next day which left him unable to use the item. I took it back, no questions. I'm willing to bet that it led to more sales, as he told me he would recommend me to everyone he spoke to.
I think that going beyond my legal responsibilities gives an even greater sense of security for potential customers.
this is the best advice around vintage Rolex and what I always stuck to, might be a hundred of two more but peace of mind is worth it and highly unlikely to end in post purchase dispute. An extension of this is to buy watches that may have been through the "good guys" hands, they come up quite regularly on here.
Very true. But more an exception.
Had a washing machine die on me after a year. Shop refused to assist and told me I was out of luck. Contacted Dutch online authorities and within a day a full offer to fix it for free. He still gets the hassle, and loses me as a customer plus everyone I tell.
To OP: it might be a bluff. Trying to scare you off. Many people give up and that is a positive business case for these practises.
It's great advice except UKSW's prices are amongst the very highest I've experienced during the short time they've been on the scene.
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Last edited by Euan Begbie; 13th February 2016 at 09:48.
It's very obviously a bad relume job. To claim otherwise demonstrates either incompetence or deceitfulness.
I bought a Submariner off John, before he got my money he was the nicest person you could wish to deal with - afterwards forget it, he is over the hills and far away back to North Wales.
I asked a direct question, do you buy back watches that you sell. The answer was yes, absolutely, we stand by every sale. I was also assured that everything was original - as per the listing. To be fair at this point, I met John and he took the bracelet off and showed me the detail between the lugs. He also took the caseback off and showed me the movement etc. He certainly has a level of knowledge and know how.
A few months later I contacted John and told him that I wished to flip the watch, reminded him of his promise to take his watches back and asked what his best deal for was. I was basically told not interested, go away. He them failed to respond to any e-mails or left phone messages.
I showed the watch to a well respected Rolex expert and he confirmed that the crystal was an aftermarket crystal and not Rolex. Obviously popped on to make the watch look nicer.
The OP may wish to consider putting the company name in the thread title so that anyone searching these guys picks it up. Apologies if there is any reason why this shouldn't be done, but potential buyers need to know the feedback - good and bad.
Last edited by Wallasey Runner; 10th February 2016 at 23:42.
No idea who this particular dealer is and they are not on my "good guys" list. My post wasn't a recommendation for them or their prices
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Last edited by Euan Begbie; 13th February 2016 at 09:48.
UKSW do not appear to be a member of any trade associations that other well known companies are.
Within 24 hours this thread will have been read by a few thousand people who will get an insight into the quality control at UKSW.
We're of the same mind then, just highlighting the sad fact that paying a couple of hundred more doesn't always pay dividends.
Descriptions and operational procedures that are honest as they are crystal clear win happy repeat customers.
contact trading standards as well, they'll get on the case for you as well.
Would it be possible to obtain a well-focused close-up of the dial, turned the right way up, please?
H
I've taken the liberty of rotating the somewhat-larger original file if that helps:
I think that this is key. You must formally reject the watch within the 14 days allowed by the Consumer Rights Directive (the Distance Selling Regulations no longer exist). If it were me, I'd send a letter by a Signed-For method, preferably on your lawyer's headed paper.
I see that you have also raised a claim through your Credit Card provider - hopefully you may find that this leads to action.
Thanks B. It's not that I disagree, but that a crisp macro shot of that dial may polarise opinion further and create an even greater response for the OP.
H
Yep distance sales regs apply, and as i understand also, regardless of whether the dial had a relume or not. If you're not happy with the purchase you're entitled to return, otherwise his business shouldn't offer mail / web sales.
re-lume or not it's bad form not to offer a refund.
Isn't that 18 date number more worrying than the plots ?
I think the consensus is its illegal as well and apologies OP as I really feel for you in this situation but to me it looks like my 6 year old did the re-lume.
Take him to the cleaners.
Last edited by GIB984; 2nd February 2016 at 23:57.
no it's the plexi, not the date wheel, it's a scratch or similar.
Return it fast. It does not look right by any means and I am not an expert :).
Send back watch with insured shipment and do charge back if you do not get money. 14 days rule is very nice for distant selling regulations.
<PEDANT>
The Distance Selling Regulations do not apply, because the purchase was made after 13 June 2014.
However, the Consumer Contracts Regulations which replaced them do apply.
</PEDANT>
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