Reply With QuoteThat's really encouraging, thanks for sharing. My experiences have always been that they wash their hands of any problems you report so hopefully they're using forums like this one to obtain feedback and improve their customer experience.
Ordered a watch from Creation Watches a couple of weeks ago, nothing exciting only a Seiko 5. To cut a long story very short the subcontract courier to DHL didn't deliver it.....courier and watch went missing...
Took a few emails to Creation and a bit of patience due to the time difference but they fully refunded me and another watch is on the way.
Sally and Vanya at Creation were great, it does take a while to sort a mess out sometimes but it shows that they are a company who will help when things go wrong. DHL on the other hand.....
That's really encouraging, thanks for sharing. My experiences have always been that they wash their hands of any problems you report so hopefully they're using forums like this one to obtain feedback and improve their customer experience.
Well I hope they are good as I'm just about to pull the trigger on my first watch from them.
I have bought about four from Creation with no problems at all. As has been covered elsewhere, one came from Japan and attracted duty etc -that took a few days extra to arrive. The ones from Singapore arrived very quickly -a few days
ATB
Jon
thanks for sharing. Its sometimes the way with online forums that you only read bad stuff/problems!
I suspect they can get their money back from DHL for non-delivery. :-)
A few years back I purchased a skx007j from creation watches. Out of the box the hour and minute hands where drastically misaligned. Emailed them several times about the issue! Never got an response! Not purchased a watch from them again.
My issue was similar but I did get a response from them......they told me to get a local watch man to fix it, at my expense of course!Originally Posted by natosteve
Had three from them. No problems. Quick delivery. I guess it's like anything...if something goes wrong your in for a bit of a faff on especially with them being in another country. From my research into them before making my first purchase and this post, it seems to me they do their best to rectify any problems that may occasionally arise.
Soz for the bump, I see Creation have started to sell Omega, along with Tag Heuer. Unless I'm mistaken the prices don't seem too far off the high street, especially when considering import duties. I just thought it was interesting as it's quite a step up from the usual Seiko/Orient/ stuff they're known for. Or have they always sold stuff like that and I've not noticed?
I've bought several watches from them in the last 2-3 years and not (luckily) had any issues at all.
Interesting to see that they are now selling more up market High St brands - not sure how that will pan out, certainly from a UK buyer's POV. I know they used to sell a few Hamiltons when I first used them....but still less than £1k territory.
It will be interesting to see where they ship them from (with regards to import VAT).
Yeah it seems there's little issue with duties when shipped from Singapore, but you get hit if shipped from Japan (?)
The amount of "measuring devices" I've had over the years, my postman must think I'm an architect or something.
<chortle>
I had a watch from Creation stuck at customs for over a month. When I phoned customs to chase it, I had quite a friendly chat with a guy who said they are well aware of the 'measuring device' wrinkle, and had stopped a huge number of parcels for that reason of which mine was one.
I've had three or four orders from Creation and none of them incurred any extra charges.
Just as an aside, I bought a watch two weeks ago from WatchShop (uk) and sodding DHL "lost" that too. Have to wait now 21 days before being refunded but it's pretty poor stuff from DHL that, it's starting to make me conscious of what shops use which courier companies.
No issues or extra charges for my 007J
Skywatches seem to be cheaper for the same stock these days, any thoughts on them?
I've bought from them, although not recently. All went well. For the avoidance of doubt, I am referring to http://skywatches.com.sg. (There used to be a different company with a similar name).
I've also had excellent and very helpful service from http://watches88.com in Malaysia.
Sorry lazy of me to not post the URL, yes same store I meant.
Thanks for sharing. I'm very satisfied with their service so far, although I never faced a similar issue with them in the past, so good to know their support is as good as their service. Thanks.
Skywatches have some good prices, but they won't ship some marques to the EU, notably Seiko Prospex.
Have you tried this? I know the header on the page says it, but not sure they enforce it.
Do Sky watches declare customs correctly?
I reckon we really should stop asking questions like these in public. ;-)
Even if they do not declare correctly, an item can still get stopped and checked so lack of correct declaration does not absolutely guarantee lack of import VAT. Thus I think it best to budget for the VAT and courier's fee even when buying from vendors and jurisdictions that are well known for creativity on CN22s.
I've had one order and I had the custom charges. Just my bloody luck.
Did yours come from Singapore or was it drop shipped from their business partner in Japan?
If yours was from Singapore then you were unlucky, although it does happen sometimes even from there.
Yep it was from Japan. A seiko SBCA001
Ah, right. :-)
Unlucky? Surely you all declare your imports to HM C&E if you don't get charged on delivery?
But of course!Unlucky? Surely you all declare your imports to HM C&E if you don't get charged on delivery?
Glad to hear it Mark. Of course I do the same
Irish customs always catch creation parcels for me, it's a pain
It's your name; they know you're up to evil stuff ...
Just received a watch from SKY.
Yes, they do declare customs correctly for the consumer.
A hahaha - I can see how you might think that. It's actually "Shins-ter" - a nickname from my sisters, rather than "sinister" which is rather morbid!
Which watch did you get?Just received a watch from SKY.
Yes, they do declare customs correctly for the consumer.
Just a beater for work.
Seiko SNZG11K1
Great price for an auto, and very sturdy for every day wear.
Looking at getting myself a cheap G, how do you go about paying the customs charges? CheersJust received a watch from SKY.
Yes, they do declare customs correctly for the consumer.
Sky should take care of that for you.
No need to worry.
I never incurred any additional charges.
If there are customs charges (the only charges on a watch will be VAT and the courier's handling fee) then you will receive a bill.
If the courier is Royal Mail or Parcelforce then the bill needs to be paid before delivery. Royal Mail put a card through the letter box allowing you to pay the charges at the local Delivery Office or online. Parcelforce send a little letter-like thing that allows you to pay online or by phone. The delivery of the actual item then follows.
Most other courier companies deliver first and then bill you later for the taxes and their handling fee.
Last edited by markrlondon; 20th February 2016 at 22:09.
That's the bit I'm most wanting to avoid, I'll take my chances then.
Cheers chaps for the responses!
It's only £8-£13 or so. Not much on a higher value watch but annoying for a lower value watch.
If there are import taxes then there will always be a handling fee and there will be no practical way to avoid it.
My watch came via SINGAPORE POST.
No handling fee, no additional charges.
I ordered the watch without a box, so it was just a small packet.
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