Hi,
I have lost a couple of link's screws i have for my bracelet. They were in the plastic bag, but when cleaning i binned them by accident. If only i realized at the right time... Anyway
now i need them again to fix a half-link back to my bracelet.
Omega boutique is reluctant to sell those due to some "policy" and I wonder if anyone knows where they can be bought? Apart from cousins, that are too expensive (10 pounds for one set).
Strange that Omega Boutique won't sell them? If They don't then where? Maybe try Swatch Group itself... When I had my watch service, I've ask them to change the AR Crystal Lens and their price is cheaper than Ofrei... Swatch Group at Southampton UK, Give them a call and tell them Your situation... Hopefully they will sort it out for You...
Just bite the bullet and pay what Cousins are charging. I`m surprised the Omega boutique can`t help, that's poor IMO.
Some watch parts are expensive, you have to accept that. They are specialised to the watch.
I`m accustomed to paying between £5 and £10 for tiny screws for watches if they're specific parts; I find broken screws and allsorts when I take 'em to bits. Don`t fallinto the trap of thinking they should be cheap because they're small....it doesn`t work that way.
You're mistake, you have to pay up. Treat it as a valuable piece of training, you'll never make the same mistake again. If you care to mention the model someone may have some spares to help you out.
Paul
It is Omega PO 42mm and seems that part number is 124ST3307.
Well, being honest, if i was about to send a watch for a service i believe OB would be more than happy to help. I say that, based on my experience in the past, when they changed strap on my watch and scratched lugs. If it so hard to source them i will go once again to speak and see what can be done.
I do not mind paying but i know that cousins charges extra, like 70-80%.
Just pay up and stop moaning! You 've got an expensive watch, you've been clumsy enough to lose your bracelet screws, you can either pay what Cousins ask or source the screws when the watch is serviced.Originally Posted by stateless
Sorry to be abrupt, but I can't grasp you're point. I'm not a big fan of cousins, but like 'em or loathe 'em they often have what we want. They didn't ask you to own the watch or lose the screws, they're willing to sell you what you need, I don't see the problem. If you can afford the watch you can stump up a few £££ to rectify your own error.
I'm more than happy to try and help folks on here, but I think the answer's obvious on this one!
Paul
Got to totally agree with the sentiments above. It's bad luck that you lost the screws but Cousins aren't a charity. If you need to blame anyone other than yourself then blame Omega but I bet if you tried a different boutique you may get a more positive response. Or maybe try eBay and you may be lucky.
I have an x33 incoming and will probably want to replace one or two of the case screws. Cousins charge £6 a pop but if they are unavailable anywhere else what can you do? Sulk and bite your nose off to spite your face?
Last edited by Padders; 25th November 2015 at 09:27.
I would take it in to the boutique and ask them to adjust the bracelet [and supply screws]...?
They seem more inclined when the actual watch is shown - guess they may have a policy of not selling to randoms...?
Did you visit the boutique to ask or did you enquire over the phone ?
Over the phone likely to fob you off but in person at the boutique they are more likely to be receptive if they can see your watch?
First thing first, I am not moaning.
I know where the problem lies and it was simply my oversight.
I went to the boutique at Royal Exchange as it is a walking distance from my work. There are others so will go to the one which is/was always accommodating based on my experience.
If it doesn't work out will buy from cousins. I still believe though it is a rip off :)
Example:Omega 94522023 clasp through cousins 246 pounds, boutique 77 pounds.
Last edited by stateless; 25th November 2015 at 11:23.
I'd be a little careful here - I ordered a couple for my X33 and they weren't the right ones and, of course, you can't send them back. Rocco sorted it for me in the end.I have an x33 incoming and will probably want to replace one or two of the case screws. Cousins charge £6 a pop but if they are unavailable anywhere else what can you do? Sulk and bite your nose off to spite your face?
Unbelievable.
I would expect Omega boutique to simply supply a couple for free!
In view of the decision by Swatch Group to cease supply of Omega parts to wholesalers at the end of this year, Cousins hiked the prices of all the Omega parts they could supply by between 30% and 40%. The logic behind this decision is debatable; some would say it's a case of profiteering, others see it as a way to prevent getting their stock cleaned out by folks who were aiming to hoard parts and sell in the future at a profit. The wholesaler I deal with has kept parts prices at the same level as last year and they're generally cheaper (and a whole lot nicer to deal with) than Cousins. However, Swatch Group would only supply the same stock levels as the previous year to prevent folks filling their boots, so they are now starting to run out of parts.
Certain parts can be obtained through Omega ADs at lower prices, that's why it pays to try them first. However, if it's a couple of screws for around £10 it isn`t worth the hassle in my opinion, I`d just pay up and get on with it for the convenience. If I was the OP that's what I`d do, get the bracelet sorted out and forget about it.
Getting anything for Omegas is about to get a whole lot harder. If Swatch Group get their way the only source of supply will be repairers who have an Omega parts account (having cleared lots of expensive hurdles to earn the privilege), or Omega ADs/Boutiques. Even then, it's unlikely that parts will be supplied for customers to fit; even stuff like buckles and straps will have to be fitted by the AD, and that will depend on whether they have a staff member who's passed the appropriate certification.
Fast forward 2-3 years, when stocks from wholesalers have dried up, you won`t even have the option of buying the screws and fitting them yourself. Welcome to the brave new world of Omegaland.......this is all about 'protecting the brand'.
Maybe some owners will decide that the juice ain't worth the squeeze. I`m seriously considering putting my Aqua Terra 8500 on the block because I don`t fancy servicing it myself when the time comes, and there's no way I`d pay anyone else. I`m fortunate, I`ve got plenty of other watches and a decent stash of parts to keep 'em ticking long after I'VE stopped ticking
Take the watch into the boutique on Regent Street. Ask them to fit the additional link. They will probably supply the screws for free.
I know they are happy to replace a couple of pins and tubes for free. Although a full bracelet re-pin is around £80.
That's the plan. Will go once again to Royal Exchange one and if it doesn't help, the usual one at Regent Street.
The bracelet is 1589/858 so i understand one type of screws across all links.
That is good to know, thanks for the tip.
According to the parts diagram (link), the 020ST1589858 uses two sorts of steel screw:
- 107ST3352 S1.2 L2.2
- 124ST3307 M1.40 ⌀H1.9 L1.8
Unfortunately the pdf isn't clear enough for me to distinguish which is which. I expect that an AD will have access to a better picture.
Edit: On a second look, you're right...it is the 124ST3307 that's used on the links. Sorry for any confusion.
Last edited by PickleB; 25th November 2015 at 19:25.
As I tend to resize my Omega Seamaster bracelet myself I ordered ten pins and twenty of the tiny bracelet tubes from my local Omega AD. They were expensive but, given my cackhandedness, have proved a godsend. Prior to getting these I tended to either bend the pins or drop the tiny collets and lose them!
good luck with that now :). I went once again to OB at Royal Exchange. Not only they refused to sell but they also refused to replace any screw in a bracelet that has damaged slot as i was re-sizing it in the past by myself. I do not want to add another link at the moment as size is perfect but having such problem with screws is not good.
Before some of you start their rant that it is my fault etc. Yes, it is my fault that they are damaged. Yes it is my fault that i lost others. It is not my fault though that i am trying to fix it and they are not eager to help. I understand policy of not selling, but policy of not replacing (when i am ready to pay) is amusing.
it is time for complain on Omega website. I will see how it goes.
Not going to judge you in any way.
Wouldn't any decent indy watch place be able to sort this out?
Last edited by carbuilder; 26th November 2015 at 15:35. Reason: double posted?
I am going to check it online today. I see it would be much easier to buy them from cousins and use screwdriver 1.8mm that i have bought recently. However, i still believe that if they limit supply they should handle such requests at their OBs.
He's got a point, it is crazy that the ADs can`t sell a replacement screw! I would've thought they'd keep a few spares in case they accidentally marked the head whilst sizing a bracelet for a customer; all too easy to damage 'em if you don`t have the good sense to heat them slightly to soften the threadlock before attacking them with screwdriver. Last one I messed around with needed this, the screws were very tight owing to the locking compound Omega apply.
I`ll be having a word with my local Omega shop about another matter, I might ask their opinion on supplying replacement screws. I could understand it if the ADs insisted they only supply screws if they are resizing the bracelet for a customer, but it sounds like they've been unco-operative by not offering this as an option.
That's the crazy world of watch-land, I`m afraid. If I want a part for my Jaguar the nice man at the local dealership gets what I want and takes money off me.......simples!
Paul
Last edited by walkerwek1958; 26th November 2015 at 16:47.
I told them at OB today to not sell but replace and I am prepared to pay for it as this is simply my whim to get them there shiny etc. Answer was they are not going to do it as bracelet still looks fine. I really do not care if it looks fine or not, i want new screws as slots don't look as good as before. I did not mentioned that i lost all other screws to spare links.
If i scratched my car i believe the dealer would be more than happy to do the work for me and take money. I really cannot understand such policy. Either way i will go to Regent Street OB now.
Sounds like a lousy boutique or staff member(s). Shop elsewhere.
It is remarkably common this appoach in ADs and boutiques, ie that you are at best the co-owner of the watch.
I guess Omega would simply prefer it if you sent the watch a way for a 500 pound service instead of supplying a screw or two. You have an expensive Swiss watch. Did you think owning it would be simple or cheap, especially now that they are clamping down on the spare parts supply?
Or a cash cow that happens to be holding onto their watch...
Rolex watches belong to Rolex apparently, even if you paid for them. If they replace a part your old part stays with them and you can not have it back. Understandable, since they clearly view the part as their property.
You're wrong. By default they replace parts on an exchange basis at a reduced price. If you are happy to pay more for the new parts, you can keep your old parts too.
That is a nice way of putting it. They view the part as their property and they are delighted to sell it to you again if you are "happy to pay more".
Santa just cancelled your Christmas. He said you are boring.
"Bite my shiny metal ass."
- Bender Bending Rodríguez
no, you cannot keep your old parts. You can replace and give back yours or not replace. There is not any other option.
There was a gentleman on here who wrote about getting a new bracelet for his Daytona during service, and he kept the original too.
So you're wrong.
EDIT: Here's the post, see #22: http://forum.tz-uk.com/showthread.ph...*-Update-22-**
Maybe some parts you can get back but not others. mr noble didn't seem to ask for his bezel and crystal to be returned though.
Last edited by Guitarfan; 26th November 2015 at 21:40.
So who walks off with old brake pads from a car service?
Exactly, who wants them? I can understand it in mr noble's case as he wanted the original bracelet (as I would).
Either keep the original part, or swap it!
The bracelet story is a little bit different.
Mine though is still on a plate :). I have been to Regent OB as advised and screws are on order and should be delivered in a week. Still cannot understand why I need to visit numerous boutiques to get a couple of screws. I contacted last Thursday Omega Retail Manager for London because of that, as it seems ludicrous I have to waist so much time to solve it.
ahh..price. 3x times cheaper than cousins and they will fit them in free of charge. So yes, buy from cousins if you do not like your hard earned money in your pocket.
Glad that You found one that is willing to sell and fit it for You... Also a very good price too..., I might order a half link bracelet as well at Omega Southampton since my watch is still with them...
Well, it will finish finally well. I was at boutique at Regent yesterday and they will replace all screws free of charge because I had to come so many times to get it sorted. They said that Royal Exchange one should have handled it better and order so they will do it for free as a good gesture.
The way they care about customers at boutique is brilliant, especially at Regent/Oxford circus ones were i have been many times. Hard to complain on the outcome, although a little frustrating at the beginning.
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