Reply With QuoteI would hope they've provided you with a replacement vehicle, if not raise hell.
My Transporter Sportline had an EGR failure over 3 weeks ago, it's still sat at the dealers with no fix date!
its under warranty as the van is only 2 years old, should I make a stink about this and demand compo as my business is suffering?
I would hope they've provided you with a replacement vehicle, if not raise hell.
Why? It's a common failure on modern turbo diesels. Should be fixed in a day or so!
Menno
If you need the van for work, why did you not ask for a courtesy van when you dropped it off or when they collected it (if it broke down on the road)?
It should be a fairly quick turnaround I'd have assumed.
I've been told there is no spare valve available and they are waiting for VW to manufacture, there in no ETA.
I've been given a van but it's huge, won't fit in most of my calls and guzzles fuel.
3 weeks is a joke, 5 or more (which it's looking like it's going to be) is unacceptable surely?
Might give VW UK a call tomorrow.
Anything more than a few weeks sounds a lot for what is a fairly simple problem.
Push them to loan you a suitable replacement. If you can't use it for your work, it is less than useless as you still need to look after it and store it
I'd call another VW dealer and see if they are having them same issue with stock shortage, I've seen countless times warranty work being delayed or fobbed off, as they can fill slots with full paying customers when I used to work for lease companies.
Very common problem in the Automobile industry today, we have a guy in my office with a company vehicle, a Ford Galaxy in this case that waited 3 months last year for a new wind screen, supply problems from Ford.Originally Posted by gilford
Exactly this. They will at least be able to confirm/deny shortage of parts but may well pull the strings to locate a missing article tout suite. They can take it off a demo vehicle and make that one wait the three weeks!
Give these guys a ring. All the parts are original and discounted.
http://www.thetradepartsspecialists.co.uk/
ismaaeel
Off the top of my head, I would put your concerns and requirements in writing to the dealer.
1) Delay to repair
2) Unsuitable replacement vehicle
and point out to what extent your business is being affected. I would request a fast response to your letter and I wouldn't threaten them with VW just yet, personally.
I don't understand this theory, as the warranty work is still paid work, the bill is paid by the manufacturer.
Make as much stink as possible. And get onto VW direct tomorrow.
It is not well known that many VW vehicles are more unreliable than other brands with a much worse reputation for reliability. The difference is VW does not want it out there that their vehicles are just unreliable. If they're aware you're willing to put it on forums, etc.., they are more likely to try and make it right sooner.
Maunfacturer warranty hourly rate is lower than what Joe Public gets charged, and they only pay for the time it should take to remove, replace, and check. In other words, the dealer's technicians are under time constraints and can't drag their heels!
Well, after leaving it another week I called VW UK CS today, its been 6 weeks and they really are taking the piss!
See what happens, they are updating me tomorrow........
I had a 3 month old Audi A3 a few years back that blew a rear shock. I only worked 1/4 mile from the dealer so dropped it off on my way home from work.
They sorted me a car for overnight but next day rang me back to say my car needed new rear shocks but as the model was new and needed sport shocks, there were no spares in the UK and none in Germany either.
They said they would only be able to loan me a car for a few days, and would update me.
A couple of days later, they called and said still no spares and a two to four week wait, and would I mind dropping the courtesy car off to them that evening as they needed it.
A bit hacked off, I picked up the phone and called a few other local Audi dealers. Within 10 minutes, I had located 5 shock absorbers in stock at these dealerships, so I called my dealer with the good news.
They said that those parts were with other dealers, and not available to them, and apologised but said I really needed to wait.
When I dropped the courtesy car off at the dealer that afternoon, I door stepped the 'dealer principal' and refused to leave the showroom until they agreed to sort it, or give me another car.
They agreed to get the parts from the dealers I'd found, and the car was fixed next day....
Why is it so often a bloody battle?!
Might be worth calling some other VW dealers for the elusive spare, it may be sitting in stock somewhere?
Mind you, parts supply for even rare cars is great compared to trying to find bits for a MD 900 Explorer helicopter...
Wouldn't stand for It at all
Make an appointment to see dealer principal and don't be fobbed off
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