Chaps
Was sent a watch two weeks ago from TZ member RMSD, checked tracking ref on morning of day of arrival..' No information available , try later '? ( watch landed before 1.pm )
Posted one today to fellow member ( about 10.00 am ) just checked site ' no information available , try later , !
Have they just pulled the plug on tracking and are taking the piss , or do I have bad luck with tracking ?
Anyone else noticed anomalies with RM tracking of late ?
Ian
Dont think they care now its up for sale
RIAC
Do you use this link?
http://www.royalmail.com/trackdetails
Hey that one works !! ?Originally Posted by andrewcregan
It is the only one I use, and gives loads of detailed info
Thanks !It is the only one I use, and gives loads of detailed info
Yes, I had an awkward moment when a Rolex Explorer II sent RMSD didn't arrive at the buyers house when it should. I checked the tracking etc and it had no info- proper panic mode kicked in as I thought they'd lost a 3k watch! I ended up calling customer service (who were predictably rude and unhelpful) but managed to track the watch down. It turned up a day late so I went to the PO to get a refund for the RMSD cost (out of principle more than anything), and was given some bleedin form to fill in and post to them. I'm still waiting for the refund and this was over a month ago :(
Useless
Perhaps the form is lost in the post? Did you send it RMSD?!
Haha! I did get a letter saying they have received the claim and they are investigating. This 'investigation' involves looking at the tracking number and looking at the date delivered and date when it SHOULD have been delivered, so not overly tricky. My annoyance was more that I couldn't get my money back in the PO and had to jump through all these hoops- the process is optimised for money saving, not customer service (shock)
the tracking information does work on the website , you check it at say 10am and it says "no information available , try later , !" , check it 5 mins later and it has the information, then check it 5 mins after that and its says no information available , try later , ! , its just a little temperamental , but does work when its in the mood to , if you have tracking information just keep trying and eventually it will give you some information ( unless the item really is lost )
i would add also to make sure your insurance is adequate , standard insurance for special is £500 , pay the extra few quid and up this where necessary to £1000 and £2500 if the item requires it
Given this thread, what alternatives exist to Royal Mail Special Delivery?
I`ve sent and received approx. 70 watches over the past 18months using RMSD and I`ve had no problems whatsoever. Just a shame that it's become rather expensive.
Paul
The tracking info will not appear on the website until the day of arrival... It doesn't get updated as soon as you've sent the watch.
The more helpful RMSD tracking site is...
http://www.royalmail.com/trackdetails
I have not had a problem with any signed for but they will not appear on the website until the postie has had his pda downloaded back in the delivery office.
I am in the stix at the moment and I know my postie struggles to get to me before 1pm so I don't mind if he signs for me and delivers when he gets to me otherwise he has to do a detour to get it to me for 1pm.
A couple of times I have gone out to find him like the time my PRS-30 was coming... I couldn't wait!
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