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Hmmm, let me have another think then. Do you think it is best to contact the Retailer ADR?

This probably confirms there is a self-winding issue with this one. I travelled an hour to take it back by bus and it was not moving at that time.

This is a new one. Omega do repair, they can't offer a replacement.

I contacted Omega before bringing it back to Goldsmiths, they said since you had got it for five days only, you'd better bring...

The watch is with Goldsmiths so I guess I will let them send it back but insist to see the reports from Omega.

Omega's customer service is excellent. But probably I missed it...

They responded to my initial email immediately and then two days later, replied again and offered to contact the store to take...

I think I can win the case based on the refund policy printed on the receipt "refund is guaranteed in 14 days providing it is in pristine condition". The watch is certainly in pristine condition,...

:)

no offence to this country. I've been in this country for many years, first as a student and then started a job, and I love this country.

My research was far from thorough. Probably I...

They said my report didn't count, they had done two very intelligent tests and found no fault. they said if I wanted a refund based on the claim for faulty product, it had to be confirmed by the...

They don't give a refund if you have worn it, though it says on the receipt that refund is guaranteed within 14 days, providing that it is in pristine condition. I am a foreigner so I googled the...

when I brought the watch in for replacement, I thought the store would put it on a watch winder for the test. the lady told me "we have to wear it"... I was a bit surprised but didn't say anything,...

I can understand how you felt.

Hope it won't take me three attempts to get things sorted out...

Sending it to Omega for further assessment is no problem but I was expecting an explanation (and an apology) for how the test was messed up - call me stubborn...

I was also hoping if they could do...

ooooops, they have done another "test".

No sufficient information was given. they just said "manually wound it in the morning but not in the evening. checked in the following morning and it was...

the refund policy printed on the receipt: happy to exchange items within 30 days or refund items within 14 days of purchase, providing the goods are in pristine condition, in the original packaging...

I am prepared to take them to court.

Your "lost in translation" hypothesis seems to be possible, though it does take quite a bit effort to translate "stoppage overnight, self-winding or power reserve" into "accuracy"... particularly...

I think the case is now with the customer relations of Goldsmiths HQ as they wrote to me last Friday, "on behalf of Goldsmiths", "two options: sending it to Omega or collecting it", "no refund as you...

Agreed. It is a failure of the corporate culture and the management on the top of the company, not the individual staff members in the branches.

Their customer relations have replied to me, "on behalf of Goldsmiths". Would it make any difference if I wrote a formal letter of complaint to their HQ?

I spent almost half day keeping...

Goldsmiths asked me to contact Retailer ADR. I checked on the website of this Retailer ADR - looks like quite a complicated process.

I did contact Omega but I don't think it is their...

Agree with you on the "contact the manufacturer". Although I contacted Omega's Head of customer services, I made it clear in the email that I had no intention to get him involved in my dispute with...

Thanks for the useful information. I have just checked Section 75 of the Consumer Credit Act. Will have a good think about it.

Yes, do stay away from Goldsmiths. I don't expect sales people to...

Thanks for the information. This is useful. I read from some watch forums that 2500D has greatly improved compared to the three previous versions but if 40 turns are needed before wearing, probably I...

Oh, trust me - they wouldn't care. I was upset the other day so I post my experience on a review website. They responded under my post, saying exactly the same things: we have done a test and found...

I explained these repeatedly during the email discussion with them. They just did not seem to care what I said or how I felt, brushing away everything lightly...