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I'm receiving 20 - 30 e-mails a day asking if I've shipped their order yet. Whilst I can understand this, the short answer is if you haven't received a notification of despatch, then I haven't. It takes as much time each day to respond to these e-mails as it does to ship one watch, perhaps two. In future, I will not respond to these e-mails. This means orders will be shipped faster than if I did reply.
Eddie
I'm in mail order too Eddie, I feel your pain.
The best one I ever had was a customer from overseas, who within 2 minutes of receiving his 'dispatched' email, was emailing to say..
"I have received your email saying the item has been dispatched, but I have not yet received it"
He was annoyed my delivery method took longer than two minutes.
I feel your pain and we’re all hugely appreciative of the hard work you put into the company and these beautiful watches. To accommodate these questions, might an update to the website, under 'Information > Ordering' be an idea? It still lists 'orders received by letter' but doesn’t explain the [albeit understandable] delay between ordering, processing, and dispatch.Quote:
Originally Posted by swanbourne
I'm happy to assist in updating the website if you need an additional pair of hands. I'm sufficiently competent with websites and I have built a number of my own in the past.
Tempus non expectat virum et aestus.
I had wondered how much time was being eaten up in this way, maybe the ''old lags'' are more relaxed, whilst the ''Godber's'' are still learning the ropes.Quote:
Originally Posted by swanbourne
Sadly, we live in a world where unrealistic expectations have been established by giant, multi£billion multinationals like Amazon.
The hard-of-thinking then expect small businesses to provide the same level of service...
I'd not worry - demand > supply is a great place to be, and good things come to those who wait :encouragement:
I was going to place an order last Sunday, but didn't in the end. It was made clear up front delivery could take up to four weeks.
Maybe some people are just thick :congratulatory:
Was made clear it could take 40 days to get everything posted out. One week and people are complaining lol.
it isn't worth it, people just don't read anything :dontknow:Quote:
Originally Posted by fm.tz
Cue what the taxi driver shouts at Eddie Murphy in Coming to America :shame:
I've been there before so I'm not one of those who have bothered Eddie with emails. I'm working on the assumption that because I've not received a "Dear John" I'm still in.
I did have the same assumption on the first Expedition release, but was ultimately not in. Eddie had sent a "Dear John" but it was never received, or at least it was nowhere to be found in my Gmail including spam.
Ultimately I have other watches. If I'm in I'm in.
Sent from my iPad using Tapatalk
What was the line, for the millions who haven't seen the movie?Quote:
Originally Posted by GraniteQuarry
Hi Eddie
If someone can help you set up an auto reply, you could draft a short message. It doesn't necessarily stop you from sending a follow up.
Something like:
Thank you for your email. Due to unprecedented demand for Timefactors watches, we are working hard to send all orders out as quickly as we can.
Please wait at least [X DAYS] before contacting us about your delivery.
If your email is in regard to any other matter, please bear with us. It may take us a few extra days to answer your query.
https://lmgtfy.app/?q=coming+to+america+taxiQuote:
Originally Posted by fishbio2
Anyone who asks goes to the back of the queue!
this is cruel!Quote:
Originally Posted by bigvic
[QUOTE=Normunds;5535277]this is cruel!
Feel your pain, Eddie. A good tension of an avid fanbase + unrealistically high shipping expectations. I'm also holding my breath for any "Dear John" emails for the 36mm Everest but I'm exercising patience and refraining from being one of the 20-30 email buggers!
I'm curious if you can hire a short-term assistant after each release to correspond with your customers OR create automated responses to these emails?
[cant wait for the BD
See post #66 in this thread:Quote:
Originally Posted by Truk
https://r.tapatalk.com/shareLink/top...ink_source=app
It seems that money can go back into your account from pending before payment. Plus it doesn’t say in Eddies first post in the same thread that dreads were oversubscribed so unless you’ve had official communication that your order is cancelled you might be worrying over nothing....
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Ha. That's nothing, child's play actually.
I waited for three years before receiving my MkII Key West GMT and, when it arrived, it was a disappointment. Plus we paid 50% on initial order and completed payment months prior to receiving the watch. Eddie's method of payment is far superior in my estimation, good on him.
Looking forward to receiving my Baby Willard, by my estimation early December when one considers shipping to the Colonies and finally Customs clearance. No problem I can wait. I will admit to checking Timefactors website to check the pics of my soon to be watch on a daily basis however.
Given it's being shipped via UPS and that they clear it through customs, it's unlikely to take more than 5 working days from dispatch to get to you if you are currently in Canada.Quote:
Originally Posted by fastfras
patience is an acquired skill 😄Quote:
Originally Posted by fastfras
[QUOTE=TheGent;5535509]See post #66 in this thread:
https://r.tapatalk.com/shareLink/top...ink_source=app
It seems that money can go back into your account from pending before payment. Plus it doesn’t say in Eddies first post in the same thread that dreads were oversubscribed so unless you’ve had official communication that your order is cancelled you might be worrying over nothing....
Sent
He - happens to be one bloke trying his best to fulfil orders, if you haven't been successful then you have my sympathy, let it go and try again another time.Quote:
Originally Posted by Truk
I appreciated Eddies thread and understand how much work he has on, however I am slightly concerned as I ordered a 36mm Everest, order no ending ***7644 and received both emails at 14.01. I would have thought this would put me near to the top of the pile for shipping, but I've not heard anything.
The next 36mm Everest to be shipped is ****7677 and I reckon it's going to take another 5 weeks to ship everything.Quote:
Originally Posted by Mart54
No Baby Dreadnought orders have been cancelled.
Eddie
+1Quote:
Originally Posted by bigvic
(hehe)
Are you saying that ***7644 has been shipped as I've not had a notification?Quote:
Originally Posted by swanbourne
See post #118 here:Quote:
Originally Posted by Mart54
https://r.tapatalk.com/shareLink/top...ink_source=app
Sent from my iPhone using Tapatalk
Perhaps we could all leave Eddie to it...Quote:
Originally Posted by Mart54
...he seems quite busy?
Tempus non expectat virum et aestus.
Eddie does say that orders are on a strict numeric order, so all I'm asking is that if the next one to be shipped is ****7677 and my order is ****7644 then that would put it 33 orders in front? Or have I missed something?Quote:
Originally Posted by TheGent
On the ‘ordering on 13 Sept’ thread Eddie explained it as below.Quote:
Originally Posted by Mart54
Originally Posted by swanbourne View Post
The orders don't come through from Romancart in numerical order. The numbers are allocated when you put the item in your basket, this means that if you don't checkout for 5 minutes, someone who placed an item in their basket 4 minutes later than you but checked out before you will have a higher order number but I will receive it before your order.
Because I knew that there were more orders than stock for the 36mm Everest, the first thing I had to do was sort the 36mm Everst orders into numerical order to determine who did and didn't make the cut. I sorted the orders into 2 piles:
one pile for the 36mm Everests
and
one pile for all other watches
Both piles are in strict numerical order now and I'm shipping 5 orders at a time, alternating between the 2 piles. Yesterday I had help from my nephew and we shipped 30 watches, 15 from each pile.
I hope that explains what's happening and why the numbers may be confusing. Most of the early orders were for the 36mm Everest so even though I've shipped 23 of the 36mm Everests so far, the next order on the pile is much lower than the next number on the non-Everest pile.
Eddie
Not to prolong this thread, but to be fair to Mart54, Eddie said that the next 36mm Everest to be shipped is 7677, and Mart54's order for a 36mm Everest is number 7644. So even under that explanation, it would seem that his/her order has been overlooked, or that it has shipped and there has been no notification email (or that there is some other explanation).Quote:
Originally Posted by Ripley
Edited to add that there is a downside to these threads that share info about when people have received their watches, as it creates a lot of anxiety, and folks would probably be better off not knowing and contentedly waiting for their watches to be shipped (and Eddie would have the time/space to ship them out without interruption). Not saying that it's in any way improper to do these posts, since obviously it's exciting and great to share good news. Just that there is a downside to all of this additional info.
Or,Quote:
Originally Posted by AlphaOmega
Thank you for your email. In order to ensure the timely delivery of your order, please reply with the answer to the following question at your earliest convenience.
Do you have a letterbox?
Kind regards,
Etc.
:angel4:
The way I understand it is that order numbers are assigned when you put the watch in the shopping basket but the order of shipping depends on when you completed checkout. The person with order #7677 checked out before the person with order #7644.Quote:
Originally Posted by jodydavis
For everyone who is still unclear about whether a watch is on its way, the best action is just to sit tight. Eddie will ensure everything is handled with integrity and fairness. But as you will know, he doesn’t have time to answer many individual queries right now.
That’s my reading of it too....Quote:
Originally Posted by fishbio2
Experience says Eddie is true to his word and you won’t be disappointed.
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Absolutely, that's how I understand it too.Quote:
Originally Posted by fishbio2
To put this into some context, and remembering that the Order # (issued when entering checkout) is different to the Processing/Shipping # (issued when the purchase is completed).
There were 300 Everest 36mm black available. These (having read comments in various threads) seem to have sold out in c. 6 minutes (360 seconds). So, including all the other watches that were sold that day, that is at least one sale per second for the first 6 minutes (probably a lot more).
So if you took a minute longer entering your details or typing your card no. in, etc, then that is at least 60 places that you've just slipped down the processing list.
So, no need to panic, all watches will be delivered in good time.
Tempus non expectat virum et aestus.
Thanks for the explanation - that's very helpful. I wasn't aware that there were Processing/Shipping #s as well, as Eddie didn't mention them in his explanation. (That's why, when he wrote "Both piles are in strict numerical order now" I assumed that he meant order number, since he didn't mention any other kind of number). Thanks to the forum for clearing this up!
Quote:
Originally Posted by fm.tz
I'm sure that would take longer than posting a half dozen watches :winkskull:Quote:
Originally Posted by sean
M
They are supposed to be in numerical order, 1, 2, 3 4, 5, etc but I've been through them again and I've misfiled a few, now corrected.
Eddie
Jody,Quote:
Originally Posted by jodydavis
I'm afraid my understanding of the 'numbers'’ was wrong - my apologies. Thankfully Eddie has corrected the understanding. Clearly a few numbers had fallen out of sequence.
The gap between orders (their disorder) was clearly increased by the volumes coming through.
Good luck with your watch!
Tempus non expectat virum et aestus.
underrated commentQuote:
Originally Posted by GraniteQuarry
My old VHS ITV's edit/censor used to say "you dumb jerk" . Used to have us teenagers howling at the dub over !Quote:
Originally Posted by sk2k
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I'm just glad I was able to get my order in. Eddie already set expectations on when orders would be shipped. So I don't mind the several weeks wait.
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[QUOTE=fishbio2;5535686]Given it's being shipped via UPS and that they clear it through customs, it's unlikely to take more than 5 working days from dispatch to get to you if you are currently in Canada.[/QUOTE
Thank you for your reply, that is good news. Yes, still in Canada and preparing for a long and cold Winter, travel restrictions being what they are.:grumpy: