Mobile phone issue

2 days ago, we had to change the MiL's phone no. due to nuisance calls.
She is on GiffGaff (02) so I duly changed it no problem to the new number.
We changed the number on mine and Liz's phones (we are on Lebara Sims, Vodaphone).
Now when either of us phone the new number it rings once and cuts off the call.
We can send texts ok but not call.
All other family can call her no problems.
Is this a network issue?
We've tried deleting and re-inputting the new number to no avail.
The MiL can call us ok
Any ideas anyone?
My phone is a Pixel 6a and Liz's a Pixel 4a.

Not sure if this is relevant at all, but on an iPhone there is a 'reset all carrier settings' option, which refreshes the entire network settings of the phone. I assume you may have something similar on your MiL's phone too, so it is worth resetting that and trying again.

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Originally Posted by Maysie

Not sure if this is relevant at all, but on an iPhone there is a 'reset all carrier settings' option, which refreshes the entire network settings of the phone. I assume you may have something similar on your MiL's phone too, so it is worth resetting that and trying again.

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Thanks Maysie, her phone works with the new number as it should. It's only mine and my partners phones that we have issues with.
We can send her texts ok, but as soon as we try to ring her it cuts out.
I've taken the SIM out of my phone and put it back and the same issue happens.
I've taken it up with Lebara, our phone provider, and they are passing the issue on to their tech team
As I said, everyone else in the family can ring her no problem, although they may be not on the Vodafone network that Lebara uses.
My own feelings are that with it being a new number it's an issue with the network I use, although I'm not sure how.
Thanks again anyhow.

That really is peculiar.

Cannot think what would be the cause of this.

You haven’t initiated something on her phone that blocks certain numbers - you say she was receiving nuisance calls

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Originally Posted by lewie

You haven’t initiated something on her phone that blocks certain numbers - you say she was receiving nuisance calls

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Hi Lewis,
No, I've checked that, all other family can ring her on the new number except us and we are her principle contacts. 😁 She wouldn't know how to block anyone.(mild dementia).
Thanks, but that was worth mentioning.

How have you entered your MiL's number in your phone?

Have you entered it as the normal 11-digit number (07xxx xxxxxx), or as 0044 7xxx xxxxxx, or as 44 7xxx xxxxxx?

One of my mate has a low-level SIM/phone that only works on the 44 7xxx xxxxxx format for some reason.

Might be worth a try...

^^^ hi Jim, yes we've tried that too, many thanks.

It’s the same phone different sim yeh?
So it points to the sim not the phone

No the phones haven't changed neither any Sims.
To change the MiL's number I did it on her GiffGaff account. GG said it would take 4hrs to change from her old number (which worked fine).
All we've done is put the new number in our phones ( as edited) so erased the old number and replaced with her new number.
No other contact has had any issues phoning her but Liz & I.

Maybe give it a few days, meanwhile try doing “hard reset” on your phones, it sounds like some data is cached in your 2 phones that is pointing to the old network. If they were a computer I would do c:> ipconfig /flushdns

1) As it’s a phone - try resetting your network settings on your phones - from what you say it appears an issue with your phones not MiL or others

https://www.hardreset.info/devices/g...work-settings/

Let me know if that helps?

2) try put your SIM in another phone (another family member who can ring MiL) and try again from that new phone - do you have an old one you can try on? Does the issue still happen.

Is the name associated with the new number exactly the same as the old number? Try editing the name to something slightly different, the phone might be trying to find a defunct number via the name associated with it?

That only you two are having this issue suggests it is either your phones (both Pixels) or something peculiar you have done to your phones.

Has renaming her your in contacts been suggested/tried?

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Originally Posted by JasonM

Is the name associated with the new number exactly the same as the old number? Try editing the name to something slightly different, the phone might be trying to find a defunct number via the name associated with it?

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I think this could be the issue
Just punch in the new number and save as a slightly different name
So they have changed the number associated with the sim

Is anyone else who are not having the issue on Vodafone or Lebara ? Was the MILs original number ported from another network? If not and it’s only Lebara Voda numbers having an issue the number change may have done something to the routing affecting incoming calls. It usually affects incoming text as well but some networks have separate routing for them although most don’t.
It’s a weird one for sure and you may have to contact network support to do some traces and see where the call is failing. Also doing most of the checks above including manual dial so not from contacts, trying your SIM in a different handset etc.

As Jason and Lewis said, sounds like a duplicate contact issue. You may have her saved on your SIM and on the device. So then you have the same name but different numbers and it doesn't like it.

Also maybe check VOIP calling. Turn it off and try as that can be a pain.

Sent from my M2101K6G using Tapatalk

Thanks guys, I'll try some of your suggestions in the morning. I've just got back from the Sage in Gateshead which is why I haven't got back to you earlier.
Cheers

Martyn, if I reset the network etc will it delete my contacts and WiFi networks?
As suggested, we will change the MiL contact name and check that out.
Thank you

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Originally Posted by Rod

Martyn, if I reset the network etc will it delete my contacts and WiFi networks?
As suggested, we will change the MiL contact name and check that out.
Thank you

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it resets your network connection - so any Wi-Fi connections will need reconnecting (so check you have your network passwords to hand). It won’t affect your contacts.

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This will reset all network settings, including those for:

• Wi-Fi
• Mobile data
• Bluetooth

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Have you tried just ringing MiL number - inputting on the keypad, rather than via your contacts?

a simple test is to try your SIM card in another phone and try ringing MiL number in that phone. If that works then something to do with your specific phone - not the network. So resetting your phones network settings should (hopefully) fix it.

Else - backup your phone - do a factory reset and restore from backup maybe a last resort.

Do you have text messages to/from her saved on either of your phones? This might be causing the block, but if you rename her contact info with the old number to MIL - Old or similar and create a new contact MIL -New this might sort it.

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Originally Posted by robcuk

Do you have text messages to/from her saved on either of your phones? This might be causing the block, but if you rename her contact info with the old number to MIL - Old or similar and create a new contact MIL -New this might sort it.

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Hi Rob
Tried direct calling her but just get a distorted 'beep' sound.
I've deleted all text messages too.
I've tried a different name but that hasn't altered anything.
I'll try Martyns suggestion of resetting the network next. 🥺

Check if WiFi calling is enabled, if so disable it.

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Originally Posted by number2

Check if WiFi calling is enabled, if so disable it.

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Hi number2
WiFi calling isn't supported by Lebara, at least not yet.

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Originally Posted by Rod

Hi Rob
Tried direct calling her but just get a distorted 'beep' sound.
I've deleted all text messages too.
I've tried a different name but that hasn't altered anything.
I'll try Martyns suggestion of resetting the network next. 梁

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Did the network reset solve it? Have you tried your SIM in another phone just to check where the problem is?

Has anyone on Vodafone successfully called her new number?

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Originally Posted by MartynJC (UK)

Did the network reset solve it? Have you tried your SIM in another phone just to check where the problem is?

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Hi Martyn
That's the next job, I've been out might of the afternoon sorting other people's tech issues.... rather ironic.
I've found an old phone to try but need to locate the charger it'll be in the loft somewhere.

Hi Martyn
Tried network reset, unfortunately didn't cure the issue😐
Thanks for the suggestion.

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Originally Posted by MB2

Has anyone on Vodafone successfully called her new number?

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Hi MB2,
I need to ask around but so far all neer me can.

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Originally Posted by Rod

Hi Martyn
Tried network reset, unfortunately didn't cure the issue
Thanks for the suggestion.

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Cam you try your SIM in another phone (family or friend) and check calling MiL - if no error maybe you have to do a hard (factory) reset on your phone. It’s a puzzle.

Have you tried dialling the number rather than dialling from a saved number?

Sent from my SM-F707B using Tapatalk

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Originally Posted by Rod

Hi Rob
Tried direct calling her but just get a distorted 'beep' sound.
I've deleted all text messages too.
I've tried a different name but that hasn't altered anything.
I'll try Martyns suggestion of resetting the network next. 梁

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Originally Posted by bloater

Have you tried dialling the number rather than dialling from a saved number?

Sent from my SM-F707B using Tapatalk

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Is your MIL's phone blocking your numbers?

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Originally Posted by Kingstepper

Is your MIL's phone blocking your numbers?

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I’d mentioned that but apparently not
Are you sure you mums phone isn’t picking your number up,as spam - what phone is it
Some Samsungs and other androids have spam filters

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Originally Posted by Rod

Hi Rob
Tried direct calling her but just get a distorted 'beep' sound.
I've deleted all text messages too.
I've tried a different name but that hasn't altered anything.
I'll try Martyns suggestion of resetting the network next. 🥺

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I think it’s linked to Apple’s iMessaging setup, as you all have iPhones it uses this, it’s a PiTA when something changes such as one of the numbers .

Have you tried a WhatsApp call ? Should tell you if it's a network or number issue

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Originally Posted by robcuk

I think it’s linked to Apple’s iMessaging setup, as you all have iPhones it uses this, it’s a PiTA when something changes such as one of the numbers .

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Hi Rob
The two phones we can't call her on are both a Google Pixel 6A and 4A. The MiL's is a Nokia 8110.

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Originally Posted by macdaddymac

Have you tried a WhatsApp call ? Should tell you if it's a network or number issue

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Can't call her on WhatsApp as it's not available on her Nokia😐

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Originally Posted by lewie

I’d mentioned that but apparently not
Are you sure you mums phone isn’t picking your number up,as spam - what phone is it
Some Samsungs and other androids have spam filters

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Her phones not blocking all other relatives calls, just the two Google phones Liz & I have.
I've been into the Nokia settings and there's no blocking.

It's a real mystery🤔

Beginning to look like you may need to divorce Liz and get a new MiL.

Might be worth a look
https://phones.brain-start.tech/blac...nokia-8110-4g/
Not sure if it’s been suggested to delete your contact from your mums phone

Do your calls to the MiL show in her call history?

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Originally Posted by jwg663

Do your calls to the MiL show in her call history?

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Yes, she receives our texts ok. Our calls show up as a missed call.
Guys, I'm suspending the thread until Lebara investigate and come up with an answer, but thank you all so far with your ideas and possible solutions.

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Originally Posted by Rod

Yes, she receives our texts ok. Our calls show up as a missed call.
Guys, I'm suspending the thread until Lebara investigate and come up with an answer, but thank you all so far with your ideas and possible solutions.

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I still think - try your SIM card in a different phone - to rule out it is an issue with your phone not your SIM.

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Originally Posted by MartynJC (UK)

I still think - try your SIM card in a different phone - to rule out it is an issue with your phone not your SIM.

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Hi Martyn
My daughter lent me a Motorola phone that belonged to my Grandson.
Charged it up, eagerly put my SIM in, guess what? it was SIM locked😡
Grandson said he never put a lock on it.
I seem to be doomed with this issue🙄
I'll just wait to see what Lebara have to say.
Last resort is to wipe the phone and start over again.

I assume by SIM locked it's just network locked?

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Originally Posted by Rod

Yes, she receives our texts ok. Our calls show up as a missed call.

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It is possible that your numbers are associated with a 'Do Not Disturb' function in the contacts list on the MiL's phone (or in Android settings) ?

*UPDATE*
We've resolved this issue now. I went to another provider 'SIM' only deal and the issue was eradicated.
So it must have been the Lebara SIM causing the problem.
Thank you too all who offered their help and suggestions, very grateful.
..